Office update unable to check for updates - Office 2007

[Dave Jenkins]

I'm getting the dreaded "Office update is unable to check for updates" error
when checking for updates to an installed Office 2007 system. I have had
this error on an Office 2003 system, and was able to cure it using a utility
provided by MS: OUCPR.EXE, which I think deletes the registry entries for
certain Office items.

My question is: Can I run that same utility in an Office 2007 environment?
If not, is there an equivalent utility for Office 2007? And if the answer to
that is no, what's the *easiest, least error-prone* set of steps to take to
get me past this problem?

Thanks.

 

[mezzodiva]

I usually refer to people to this article, which contains the steps to try
in order (in some cases from least impactful to most).

http://support.microsoft.com/kb/304498

If those don't help, credit goes to Peter Foldes for this suggestion, which
has worked
for many people:


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Updates