Office Updates will not Install

[Charles582]

I'm running Vista Sp1. When the office updates try to install automatic they
fail with a error message code 80070643.. When I down load the updates and
try to install i a error message of ..The detection failed, this can be due
to a corrupted installation database.
I have done and tried all the things even uninstallling nothing is
working... Any ideas

 

[TaurArian]

You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates
http://support.microsoft.com/kb/958052

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

 

[Charles582]

I did the logging that was in the support kb you sent and this is what came
out of it:

=== Verbose logging started: 10/17/2008 20:24:06 Build type: SHIP UNICODE
4.00.6001.00 Calling process:
C:\Users\CharlesJr\Downloads\Pics\office2007-kb955936-fullfile-x86-glb.exe ===
MSI (c) (80:F0) [20:24:06:301]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\Windows\Installer\4ab1cd.msi' against software restriction
policy
MSI (c) (80:F0) [20:24:06:301]: SOFTWARE RESTRICTION POLICY:
C:\Windows\Installer\4ab1cd.msi has a digital signature
MSI (c) (80:F0) [20:24:06:913]: SOFTWARE RESTRICTION POLICY:
C:\Windows\Installer\4ab1cd.msi is permitted to run at the 'unrestricted'
authorization level.
MSI (c) (80:F0) [20:24:07:038]: Cloaking enabled.
MSI (c) (80:F0) [20:24:07:038]: Attempting to enable all disabled privileges
before calling Install on Server
MSI (c) (80:F0) [20:24:07:048]: End dialog not enabled
MSI (c) (80:F0) [20:24:07:049]: Original package ==>
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:049]: Package we're running from ==>
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:190]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (c) (80:F0) [20:24:07:190]: APPCOMPAT: no matching ProductCode found in
database.
MSI (c) (80:F0) [20:24:07:199]: MSCOREE not loaded loading copy from system32
MSI (c) (80:F0) [20:24:07:206]: Note: 1: 2725
Fatal error during installation.
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:213]: Note: 1: 1708
MSI (c) (80:F0) [20:24:07:213]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (c) (80:F0) [20:24:07:214]: Windows Installer installed the product.
Product Name: Microsoft Office Enterprise 2007. Product Version:
12.0.4518.1014. Product Language: 0. Installation success or error status:
1603.

=== Verbose logging stopped: 10/17/2008 20:24:07 ===

 

[TaurArian]

From the article:

"These errors will require you to contact Microsoft Support to resolve the
issue. However, you have to do several things before you contact Microsoft
Support."

Gather all the information the article suggests you collect and then contact
Microsoft for support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
To make sure you receive the appropriate support information for your
location, select your region setting from the list and then click the arrow
button

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

I did the logging that was in the support kb you sent and this is what came
out of it:

=== Verbose logging started: 10/17/2008 20:24:06 Build type: SHIP
UNICODE
4.00.6001.00 Calling process:
C:\Users\CharlesJr\Downloads\Pics\office2007-kb955936-fullfile-x86-glb.exe
===
MSI (c) (80:F0) [20:24:06:301]: SOFTWARE RESTRICTION POLICY: Verifying
package --> 'C:\Windows\Installer\4ab1cd.msi' against software restriction
policy
MSI (c) (80:F0) [20:24:06:301]: SOFTWARE RESTRICTION POLICY:
C:\Windows\Installer\4ab1cd.msi has a digital signature
MSI (c) (80:F0) [20:24:06:913]: SOFTWARE RESTRICTION POLICY:
C:\Windows\Installer\4ab1cd.msi is permitted to run at the 'unrestricted'
authorization level.
MSI (c) (80:F0) [20:24:07:038]: Cloaking enabled.
MSI (c) (80:F0) [20:24:07:038]: Attempting to enable all disabled
privileges
before calling Install on Server
MSI (c) (80:F0) [20:24:07:048]: End dialog not enabled
MSI (c) (80:F0) [20:24:07:049]: Original package ==>
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:049]: Package we're running from ==>
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:190]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (c) (80:F0) [20:24:07:190]: APPCOMPAT: no matching ProductCode found
in
database.
MSI (c) (80:F0) [20:24:07:199]: MSCOREE not loaded loading copy from
system32
MSI (c) (80:F0) [20:24:07:206]: Note: 1: 2725
Fatal error during installation.
C:\Windows\Installer\4ab1cd.msi
MSI (c) (80:F0) [20:24:07:213]: Note: 1: 1708
MSI (c) (80:F0) [20:24:07:213]: Product: Microsoft Office Enterprise
2007 --
Installation failed.

MSI (c) (80:F0) [20:24:07:214]: Windows Installer installed the product.
Product Name: Microsoft Office Enterprise 2007. Product Version:
12.0.4518.1014. Product Language: 0. Installation success or error status:
1603.

=== Verbose logging stopped: 10/17/2008 20:24:07 ===

You receive error code 0x80070643 or error code 0x643 when you use the
Windows Update or Microsoft Update Web sites to install updates
http://support.microsoft.com/kb/958052

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

 

[Charles582]

Thank you for your help... thier online support told me the same thing in a
email this morning. Thanks again....