I
IBG
Have A Dell Dimension 4600, CPU = 2.4, Memory = 512
WinxXP Home Edition. All elements of Office work fine,
except for Word '03. Every time I attempt to open it, I
get a Blue Screen crash with "Page in Non-Paged Area"--no
driver conflict is described on the screen. I have
faithfully followed the MSFT knowledge articles concerning
different ways to attempt to fix this startup problem--
including: Deleting the Word data key in the registry,
renaming Normal.dot, looking in all the office start-up
folders (nothing in them), deleting the files in the
temporary internet folder, starting Word with the /a
switch (worked, in that I could at least open Word in
Windows). Attempted to start Word in windows safe mode &
still got the blue screen crash. The big problem now is
that when I attempt to either repair or remove office via
the control panel ("add & remove"), I repeatedly get a
blue screen crash about two thirds the way through the
installation set-up screen in windows. In other words, I
cannot repair or remove office via the control panel.
Question: 1) Any suggestions on steps I might have missed?
(2)Will I ultimately have to do a repair ("in-place
upgrade") or a complete new clean WINXP installation?
WinxXP Home Edition. All elements of Office work fine,
except for Word '03. Every time I attempt to open it, I
get a Blue Screen crash with "Page in Non-Paged Area"--no
driver conflict is described on the screen. I have
faithfully followed the MSFT knowledge articles concerning
different ways to attempt to fix this startup problem--
including: Deleting the Word data key in the registry,
renaming Normal.dot, looking in all the office start-up
folders (nothing in them), deleting the files in the
temporary internet folder, starting Word with the /a
switch (worked, in that I could at least open Word in
Windows). Attempted to start Word in windows safe mode &
still got the blue screen crash. The big problem now is
that when I attempt to either repair or remove office via
the control panel ("add & remove"), I repeatedly get a
blue screen crash about two thirds the way through the
installation set-up screen in windows. In other words, I
cannot repair or remove office via the control panel.
Question: 1) Any suggestions on steps I might have missed?
(2)Will I ultimately have to do a repair ("in-place
upgrade") or a complete new clean WINXP installation?