N
Newman
Please help... I am having problems installing updates & add-ins, repairs to Microsoft Office XP
Small Business. I have at some point used Doug Knox's XP_Remove_Hotfix_Backup.exe (Removes Hotfix
Backup files and the Add/Remove Programs Registry entries). Do I also have a corrupted Windows
Installer?
The errors I have been encountering are (sorry for the long post):
Error at 40% of progress bar during checking for updates scan
-------------------------------------------------------------
The Office Update site is unable to check for updates on this computer. This may be happening
because of one of the following reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update site failed to
download. Go back to the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from
the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced for future update operations.
If the files are missing you will not be able to apply Office updates. You may also be unable to
uninstall Office products as a result of the same problem. Please contact Microsoft Product Support
for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to
Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt
for Install Source if Unavailable.
Error during install of manually downloaded Office XP updates
-------------------------------------------------------------
Office Hotfix Installer encountered a problem. We are sorry for the convenience.
Error Signature:
ProdCode : x ProdVer : x Action : OHotfixDetectionNPUErr
ErrNum : 1635 Err0 : {F5DA379C-C16D-4262-B3D9-C041D8CD7FE3}
Err1 : NormalPatch.cpp Err2 : 139
Control Panel|Add/Remove Programs|Microsoft Office XP Small Business|Change
---------------------------------------------------------------------------
This patch package could not be opened. Verify that the patch package exists and that you can
access it, or contact the application vendor to verify that this is a valid Windows Installer patch
package.
Microsoft Outlook|Help|Detect & Repair|Start
-------------------------------------------------------
This patch package could not be opened. Verify that the patch package exists and that you can
access it, or contact the application vendor to verify that this is a valid Windows Installer patch
package.
Office Assistant|Choose Assistant|Next|OK|...install it now?|Yes
Small Business. I have at some point used Doug Knox's XP_Remove_Hotfix_Backup.exe (Removes Hotfix
Backup files and the Add/Remove Programs Registry entries). Do I also have a corrupted Windows
Installer?
The errors I have been encountering are (sorry for the long post):
Error at 40% of progress bar during checking for updates scan
-------------------------------------------------------------
The Office Update site is unable to check for updates on this computer. This may be happening
because of one of the following reasons:
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update site failed to
download. Go back to the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from
the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer
after update installation completes because they need to be referenced for future update operations.
If the files are missing you will not be able to apply Office updates. You may also be unable to
uninstall Office products as a result of the same problem. Please contact Microsoft Product Support
for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to
Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt
for Install Source if Unavailable.
Error during install of manually downloaded Office XP updates
-------------------------------------------------------------
Office Hotfix Installer encountered a problem. We are sorry for the convenience.
Error Signature:
ProdCode : x ProdVer : x Action : OHotfixDetectionNPUErr
ErrNum : 1635 Err0 : {F5DA379C-C16D-4262-B3D9-C041D8CD7FE3}
Err1 : NormalPatch.cpp Err2 : 139
Control Panel|Add/Remove Programs|Microsoft Office XP Small Business|Change
---------------------------------------------------------------------------
This patch package could not be opened. Verify that the patch package exists and that you can
access it, or contact the application vendor to verify that this is a valid Windows Installer patch
package.
Microsoft Outlook|Help|Detect & Repair|Start
-------------------------------------------------------
This patch package could not be opened. Verify that the patch package exists and that you can
access it, or contact the application vendor to verify that this is a valid Windows Installer patch
package.
Office Assistant|Choose Assistant|Next|OK|...install it now?|Yes