office xp damaged cd

D

dclegg

i have office xp pro and somehow my cd was damaged when i get to the install
screen it starts fine about half way thru it starts giving me an error about
cannot find help file or something i have tried many times to reload this and
nothing seems to work any suggestions would be great
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
X

XS11E

i have office xp pro and somehow my cd was damaged when i get to
the install screen it starts fine about half way thru it starts
giving me an error about cannot find help file or something i have
tried many times to reload this and nothing seems to work any
suggestions would be great
Click to expand...


Couple of suggestions, have you tried cleaning the disk? You can get
disk cleaners but a careful wash with mild dish soap and warm water
followed by placing the disk on paper towels will remove dirt and
smudges and often the disk will read OK. Next, do you have a CD or a
DVD burner as well as a CDROM? If so, try reading the disk on the
burner, they seem to read damaged disks better than a CD ROM.
IMPORTANT! If it will read on the burner, copy it to your harddisk and
burn a copy so you'll have it next time.

Last, call MSFT. They have a program to replace damaged disks, they'll
need proof of purchase and a couple of bucks for shipping, I'm not sure
what software is covered but it won't hurt to try. If your copy is OEM
call the manufacturer.
 
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