Office XP freezes on click file open icon or Outlook file attach

J

jcl

I started encountering this problem in the last 24 hours. I have applied SP3
and all security updates and I ran the Office Detect and Repair facility.
The problem still exists, the file open icon hangs up as does the file attach
in Outlook.
 
N

NeilZ

I found this on another question, and it worked for me. I've got Office
2003, and it affected all programs, as well as Front Page:

See if this Knowledge Base article might help:
http://support.microsoft.com/default.aspx/kb/918165

I had to edit the registry using Regedit, and then shut down every instance
of versclid.exe (new Active X verification program from MS) but I was then
able to access files.
 
C

Cosmo Boolean

Jcl,

I spent the weekend fixing several users systems with this problem.

In all cases the users downloaded and installed a Microsoft security
update from around 4-15-06.

Recommended FIX : Remove the security updates.

control panel, add/remove software, click on show updates box, scroll
down to the latest security updates, look for the dates around 4-15-06,
remove them, restart the computer.

The files should behave the same as before the update install.

I also suggest disabling the auto update until this is resolved.

The replies on theis subject from Microsoft suggest editing the
registry files. "Not a good idea for the inexperienced."

Microsift needs to reissue a security update that fixes this problem.
Hopefully Microsoft will test it using their widely used programs
first.

This error will impact a lot of users until Microsoft releases a fix.

Regards!
 
B

Bob I

Please see

http://www.microsoft.com/technet/security/Bulletin/MS06-015.mspx

Revisions:

• V1.0 (April 11, 2006): Bulletin published.

• V1.1 (April 15, 2006): Bulletin revised: “Caveats” section updated due
to new issues discovered with the security update. Users may experience
issues in Windows Explorer or the Windows shell after installing the
update. Security Update Information revised to reflect correct file
version information for Microsoft Windows XP and Microsoft Windows 2000.

• V1.2 (April 20, 2006): Bulletin revised: FAQ Section updated to
include information about an upcoming re-release of the security update.
 
G

garfield-n-odie [MVP]

See http://support.microsoft.com/kb/918165 "Problems in Windows
Explorer or the Windows shell after you install security update
MS06-015".

If you aren't comfortable with editing the Windows registry
yourself, then go to
http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software -
Fix". Download and run the script to automatically modify your
registry as described in KB918165. You may need to temporarily
disable your antivirus program in order to run the script.

Uninstalling the http://support.microsoft.com/kb/908531
(MS06-015) update from Start | Control Panel | Add or Remove
Programs will leave your system unprotected against the issue
described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx
.. And if automatic updates are enabled on your computer, then
the update may be reinstalled automatically.

It is anticipated that Microsoft will release a revised version
of the MS06-015 update on Tuesday, April 25.
 
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