Office XP printer not installed problem

K

kaustav choudhury

Hi,

I have a new installation of MS Office XP. Each time I open MS Word, a popup
message is displayed saying printer has not been installed on the machine as
if I am printing a document. Then it displays the print preview screen. The
entire process keeps on repeating for the entire duration and at times
crashes the MS Word application itself.
A friend suggested macro virus (or something), although my Norton does not
detect any and its updated regularly.
Is there a remedy for this problem. I am at my wits end trying to solve this
problem. Please help.

Cheers,

Kaustav
 
B

Beth Melton

Hi Kaustav,

It could be macro related. First see if the issue occurs when you
start Word using the /a switch. This will start Word using the
defaults and by-pass macros, add-ins and your personal settings. Go to
Start/Run and run:

winword /a

Note the space before the forward slash.

If the issue doesn't occur then

- Go to Tools/Macro/Macros and make sure "Macros in" reflects "All
active templates and documents".
- See if there are any macros named "AutoExec" (or AutoOpen, AutoNew,
etc)
- Select the macro and see if the Edit or Delete command is available
- If it is then either Delete the macro or click "Edit" and place an
"X" in front of the macro name to prevent it from automatically
running until you can determine what the macro is actually doing

If delete is unavailable then chances are it is stored in a global
template. A global template is a template located in your Startup
folder that is automatically loaded when Word starts. You can find a
list of these under Tools/Templates and Add-Ins.

To determine which template, in the Macros dialog box, narrow down the
list of macros using "Macros in" at the bottom until you have
determined what template the macro is stored in.

Once you locate the template then either open the template and
delete/rename the macro or move the template out of the folder so it
will no longer be used.

Global templates are typically stored in your Word\Startup folder or
Office\Startup. Your Word\Startup folder can be determined by going to
Tools/Options/File Locations to verify this location. The
Office\Startup folder will be located in the installation path for
Office.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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