Office XP Pro install--Outlook can't find PSTPRX.DLL

[Harold W. Stanley]

Install of Office XP Pro successful, but when I start up
Outlook and attempt to open "Outlook Today - [Personal
Folders] I get this error message: "Unable to display the
folder. Microsoft Outlook could not access the specified
folder location. The .DLL file for the information service
could not be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is
correctly installed and configured."

I can load other personal folders by pointing to
other "Outlook.pst" files but this default personal folder
won't work or give way to the others.

Thanks for help.

 

[Milly Staples [MVP - Outlook]]

See if this article helps:

OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll
http://support.microsoft.com/default.aspx?scid=kb;en-us;293058


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


Having searched the archives, Harold W. Stanley <[email protected]>
asked

| Install of Office XP Pro successful, but when I start up
| Outlook and attempt to open "Outlook Today - [Personal
| Folders] I get this error message: "Unable to display the
| folder. Microsoft Outlook could not access the specified
| folder location. The .DLL file for the information service
| could not be found. MAPI was unable to load the
| information service PSTPRX.DLL. Be sure the service is
| correctly installed and configured."
|
| I can load other personal folders by pointing to
| other "Outlook.pst" files but this default personal folder
| won't work or give way to the others.
|
| Thanks for help.

 

[Milly Staples [MVP - Outlook]]

This often happens when users switch between versions. If you have not
switched but have done a clean install, the file probably does not exist on
your system.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

| There is no such file on my system either and still I don't have an
| problems. Are you sure you want MAPI client? Could it not be POP
| client?
|
| I did a complete search of my system and didn't find anything by the
| name of: PSTPRX.DLL.
|
| Sorry can't help on this but Milly can I am sure! Milly, where are you?
|
| "Harold W. Stanley" wrote:
|
| > Install of Office XP Pro successful, but when I start up
| > Outlook and attempt to open "Outlook Today - [Personal
| > Folders] I get this error message: "Unable to display the
| > folder. Microsoft Outlook could not access the specified
| > folder location. The .DLL file for the information service
| > could not be found. MAPI was unable to load the
| > information service PSTPRX.DLL. Be sure the service is
| > correctly installed and configured."
| >
| > I can load other personal folders by pointing to
| > other "Outlook.pst" files but this default personal folder
| > won't work or give way to the others.
| >
| > Thanks for help.
|
|