OFFICE XP UPDATES

B

Bob

After installing the Office XP/2002 Updates, I can not
longer open any files. Error boxes indicate "file is not
available" in WORD and "Can Not read file" in EXCEL.
Has to be related to updates, as it was working fine
before then. What can I do to correct this?
 
P

Phil Melek[MSFT]

I haven't seen this issue before. Have you tried running a repair of Office?
 
S

Suzanne S. Barnhill

This is caused by a conflict with the Norton Office Plug-in. See "OFF:
Cannot Open Office Documents or Cannot Edit Inserted Objects After You
Install Office XP Service Pack 2 or Office 2000 Service Pack 3" at
http://support.microsoft.com/?kbid=328613

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
D

David

I downloaded the updates and mine does the exact same
thing. I'm looking for a fix and will post something if I
find it!!!
 
S

Suzanne S. Barnhill

As previously noted, this is caused by a conflict with the Norton Office
Plug-in. See "OFF: Cannot Open Office Documents or Cannot Edit Inserted
Objects After You Install Office XP Service Pack 2 or Office 2000 Service
Pack 3" at http://support.microsoft.com/?kbid=328613

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
G

Genghis

Hi,
Thanks for the advice. I am using McAfee and not Norton. Any ideas on how to overcome this problem. Thanks and BR Ghengis
----- Suzanne S. Barnhill wrote: -----

As previously noted, this is caused by a conflict with the Norton Office
Plug-in. See "OFF: Cannot Open Office Documents or Cannot Edit Inserted
Objects After You Install Office XP Service Pack 2 or Office 2000 Service
Pack 3" at http://support.microsoft.com/?kbid=328613

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
S

Suzanne S. Barnhill

Courtesy of Office MVP Beth Melton:

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820



Genghis said:
Hi,
Thanks for the advice. I am using McAfee and not Norton. Any ideas on how
Click to expand...
to overcome this problem. Thanks and BR Ghengis
 
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