J
jim
Hello
I have an issue and would be most grateful for a resolution or tips on
troubleshooting it.
We're using Windows XP Pro SP2 and Office XP SP2. Our backend is a
single Exchange 2003 server. We are in a W2K3 domain. We have
Certificate Services running on a Win2K3 DC, and the users obtain and
renew their digital certificates using the Microsoft Certificate
Services web interface.
When a user creates a new message in Outlook, attaches a file to that
message, then waits longer than the Autosave interval (as defined in
Tools, Options, E-Mail Options, Advanced E-Mail Options), then encrypts
the message by selecting Options, Security Settings, "Encrypt Message
Contents and Attachments", then clicks on Send, they receive the error:
"The Operation Failed".
To which they can only click OK. If they then click on Send again, they
get the error:
"You do not have sufficient permission to perform this operation on
this object. See the folder contact or your system administrator".
To which they can only click OK. Subsequent attempts to click on Send
result in the same error.
If they then try to save the message by clicking on Save, they get the
error:
"Your changes could not be saved because you don't have permission to
modify some or all of the items in this folder. Do you want to save a
copy of this item in the default folder for the item?"
If the user selects Yes, they are taken back to the message. If they
click Send, they get the "The Operation Failed" message thereafter. If
they then close the message, they are asked if they want to save, and
if they select Yes, the message closes.
Note that this only happens if the message has an attachment, and the
user waits longer then the Autosave interval to encrypt the message. If
the message does not have an attachment there is no problem. Also, if
the user encrypts the message before the Autosave interval passes,
there is no problem.
Tips or a solution are most welcome.
thanks
jim
I have an issue and would be most grateful for a resolution or tips on
troubleshooting it.
We're using Windows XP Pro SP2 and Office XP SP2. Our backend is a
single Exchange 2003 server. We are in a W2K3 domain. We have
Certificate Services running on a Win2K3 DC, and the users obtain and
renew their digital certificates using the Microsoft Certificate
Services web interface.
When a user creates a new message in Outlook, attaches a file to that
message, then waits longer than the Autosave interval (as defined in
Tools, Options, E-Mail Options, Advanced E-Mail Options), then encrypts
the message by selecting Options, Security Settings, "Encrypt Message
Contents and Attachments", then clicks on Send, they receive the error:
"The Operation Failed".
To which they can only click OK. If they then click on Send again, they
get the error:
"You do not have sufficient permission to perform this operation on
this object. See the folder contact or your system administrator".
To which they can only click OK. Subsequent attempts to click on Send
result in the same error.
If they then try to save the message by clicking on Save, they get the
error:
"Your changes could not be saved because you don't have permission to
modify some or all of the items in this folder. Do you want to save a
copy of this item in the default folder for the item?"
If the user selects Yes, they are taken back to the message. If they
click Send, they get the "The Operation Failed" message thereafter. If
they then close the message, they are asked if they want to save, and
if they select Yes, the message closes.
Note that this only happens if the message has an attachment, and the
user waits longer then the Autosave interval to encrypt the message. If
the message does not have an attachment there is no problem. Also, if
the user encrypts the message before the Autosave interval passes,
there is no problem.
Tips or a solution are most welcome.
thanks
jim