OL2000 SP-3 Client Issue

[Tom Perot]

New employee @ company. Changed POP3 info on client to
reflect new employee's name. OL2000 client is connected
to Ex 5.5 server.

The problem is that when a new message comes in, the user
can only read it if she clicks on the pop up notification
and answers Yes. If she states No, it is not listed in
her Inbox.

1. I have asked to make sure that "filter applied" is not
listed in the far left corner. It is not.
2. I have asked her to check and see what the View >
Current View is. It is set to Messages.
3. If she goes to View > Current View and changes to
Unread Messages, the new messages are there.

In the past, when Messages is the Current View, read and
unread messages have been listed.

Any ideas? I have not seen this issue before.

Thanks
Tom

 

[Milly Staples [MVP - Outlook]]

Try creating a new mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Tom Perot asked:

| New employee @ company. Changed POP3 info on client to
| reflect new employee's name. OL2000 client is connected
| to Ex 5.5 server.
|
| The problem is that when a new message comes in, the user
| can only read it if she clicks on the pop up notification
| and answers Yes. If she states No, it is not listed in
| her Inbox.
|
| 1. I have asked to make sure that "filter applied" is not
| listed in the far left corner. It is not.
| 2. I have asked her to check and see what the View >
| Current View is. It is set to Messages.
| 3. If she goes to View > Current View and changes to
| Unread Messages, the new messages are there.
|
| In the past, when Messages is the Current View, read and
| unread messages have been listed.
|
| Any ideas? I have not seen this issue before.
|
| Thanks
| Tom