Yesterday my wife opened her Entourage only to find all her emails gone, and
the old Entourage replaced by a new one. She has no idea what she might have
done to cause this. I've gone through all the various databases in her
computer looking for the old one but can't find it; every database I open
opens up the new Entourage. The "genius" at the Apple Store is stymied as
well. Any tips? Thanks.
Usually when this happens, it's user error. When you tried the other
databases you found, did you move them to the proper location?
Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.
<
http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
When Entourage opens in a new blank Identity, it's usually User error.
Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!
Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.
