OMPM file scanner error description

[dcrawley]

Hello

I am using the OMPM tool to scan our existing Office files, in
preparation for our move to Office 2007. I am running a deep scan on
the files.

In the Scan Coverage and Errors section, several of the files are
listed with the following error description: 'File Type Not Supported
by OMPM Deep Scanner.'. The files in this list all have a valid
Office file extension (.xls, .doc, etc.), and there are no special
characters or symbols in the filenames.

Has anyone come across this problem before, and does anyone know why
the files are highlighted when they appear to be legitimate? I can't
see anything different about these files, compared to other files that
scanned without issue.

I'd appreciate any help on this.

Thanks

Denise

 

[Bob Buckland ?:-\)]

Hi Denise,

Are there by any chance any Office 6/7/95 or Wordpad files being scanned, or files with Password protection? The message in the log
file can occur when it encounters those files.

=============
Hello

I am using the OMPM tool to scan our existing Office files, in
preparation for our move to Office 2007. I am running a deep scan on
the files.

In the Scan Coverage and Errors section, several of the files are
listed with the following error description: 'File Type Not Supported
by OMPM Deep Scanner.'. The files in this list all have a valid
Office file extension (.xls, .doc, etc.), and there are no special
characters or symbols in the filenames.

Has anyone come across this problem before, and does anyone know why
the files are highlighted when they appear to be legitimate? I can't
see anything different about these files, compared to other files that
scanned without issue.

I'd appreciate any help on this.

Thanks

Denise >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[dcrawley]

Hi Bob, thanks for getting back to me.

There are certainly password protected files, but these are showing up
as such, under a separate error. There may be older Office documents
being scanned, and this could be the answer for some. I've conducted
an audit of our 2 main file servers, covering millions of files and
several years, so it sounds like a possibility. However, I know that
some of the files reporting the error are neither old nor password
protected, so it doesn't explain all.

Thanks for your help with this, Bob

Denise

 

[funnybroad]

I'm experiencing the same problem. I ran OMPM on a file share of 65,862
Office Files. 4,080 came up with "File Scan Error / Tool Errors / An Error
Occurred While Scanning this file." Then it includes a link back to the OMPM
User Guide (No help!).

I determined that of them (288) were caused by temporary files that were
never cleaned up. (The ones beginning with a "~").

I looked for patterns of similarity in the rest of them. I examined file
size, number of characters in the full path filename, month/year created,
file type (.doc, .xls, etc...), common location, special characters in the
folder and/or filename, software version the files were created in (oldest
was Office 2000), password protection (those indeed reported the password),
and at the end of the day, I cannot figure out why roughly 6% of all of the
files can't be scanned.

I'm going to copy a chunk of them to a single folder and scan them again...
just to rule out some kind of application error having to deal with that many
files at once.

I'll let you know how it goes, and if you find anything out on your end,
please update this thread! Thanks!