One error into a serie of errors... HUGE help!

U

User1981

Hello all,
I am using a licensed ON2007 and my OS is Windows XP.
There is a message that indicate me that it has happened an error and ON2007
needs to close, losing my changes. It also contains a checked option for
restart autommatically, asking if I want to "Debug""send report""doesn't
send". It doesn't matter which option I choose keeps happening everytime that
I try to:
1- Drag a page to a different section/notebook
2- Delete a untitled page (default on new section)
3- Delete a created page
4- In general, the program runs slowly for anything so if I execute two
consecutive instructions (drag a page and open another section), the program
freezes autommmatically and I need to force it to "end now".

Again, same error came up constantly.
Would you have any idea to fix this situation? I really appreciate it
 
U

User1981

Something else:
Because it freezes, I have to keep an eye on "Windows Task Manager" to check
ON2007 status... the most common behavoir is "not responding". I dont think
this performance is normal, so I would like to know if there is any missed
component or something similar that I can fix.

More details of the computer that I am using, in case they help:
Computer: III CPU - M 933MHz ... 398 MHz, 632 MB of RAM
System: Windows XP Professional Version 2002 Service pack 2
Running: Microsoft Office 2007 (word, Excel, ppt)

Any idea can helps and it is highly appreciated!
 
C

Carmen Gauvin-O'Donnell

You know what I would do? Run the OneNote disk again and use the Repair
function. That usually does it for me.

C.
 
R

Rainald Taesler

User1981 said:
I am using a licensed ON2007 and my OS is Windows XP.
There is a message that indicate me that it has happened an error
and ON2007 needs to close, losing my changes. It also contains a
checked option for restart autommatically, asking if I want to
"Debug""send report""doesn't send". It doesn't matter which option
I choose keeps happening everytime that I try to:
1- Drag a page to a different section/notebook
2- Delete a untitled page (default on new section)
3- Delete a created page
4- In general, the program runs slowly for anything so if I execute
two consecutive instructions (drag a page and open another
section), the program freezes autommmatically and I need to force
it to "end now".
Click to expand...

Try the following:
- close all notebooks;
- use "Tools | Options | Storage | Optimizing files | Optimize all files
now";
- close ON and restart it,
- open one of the notebooks which had showed the symptoms.

In addition you may just delete the ON-Cache (it will be re-built
automatically). You'll find it in
%localappdata%\microsoft\onenote\12.0\

If it does not help run a "repair" from "Add and remove" software.

Rainald
 
R

Rainald Taesler

User1981 said:
I am using a licensed ON2007 and my OS is Windows XP.
There is a message that indicate me that it has happened an error
and ON2007 needs to close, losing my changes. It also contains a
checked option for restart autommatically, asking if I want to
"Debug""send report""doesn't send". It doesn't matter which option
I choose keeps happening everytime that I try to:
1- Drag a page to a different section/notebook
2- Delete a untitled page (default on new section)
3- Delete a created page
4- In general, the program runs slowly for anything so if I execute
two consecutive instructions (drag a page and open another
section), the program freezes autommmatically and I need to force
it to "end now".
Click to expand...

Try the following:
- close all notebooks;
- use "Tools | Options | Storage | Optimizing files | Optimize all files
now";
(wording may be a bit different, it's my transaltion as my ON speaks
German);
- close ON and restart it,
- open one of the notebooks which had showed the symptoms.

In addition you may just delete the ON-Cache (it will be re-built
automatically). You'll find it in
%localappdata%\microsoft\onenote\12.0\

If it does not help run a "repair" from "Add and remove" software.

Rainald
 
R

Rainald Taesler

Carmen said:
You know what I would do? Run the OneNote disk again and use the
Repair function. That usually does it for me.
Click to expand...

Seems to be a bit of overkill ;-)

Rainald
 
U

User1981

Hello Rainald, hello everyone!

Unfortunely, something is not working properly yet. I followed all your
suggestions and now I have something else because I get the following message:
"Critical error: OneNote was unable to access to the notebook cache file for
an unknown reason. Possible reasons might include a change in the file
permissions or a serious disk error. OneNote will now exit. For further
assiatnce contact technical support.
Error code: 0x2"

Since that error came up the first time, all the suggested process was
followed including reparation, des-install/re-install; delete of cache
files... etc

Nothing works so far.

Any ideas?
Thanks
 
R

Rainald Taesler

User1981 said:
Unfortunely, something is not working properly yet. I followed all
your suggestions and now I have something else because I get the
following message: "Critical error: OneNote was unable to access to
the notebook cache file for an unknown reason. Possible reasons
might include a change in the file permissions or a serious disk
error. OneNote will now exit. For further assiatnce contact
technical support.
Error code: 0x2"

Since that error came up the first time, all the suggested process
was followed including reparation, des-install/re-install; delete
of cache files... etc

Nothing works so far.
Click to expand...

Terrible news ...
Any ideas?
Click to expand...

Unfortunately this now is far above my head {siiiigh}

Just one more vague idea:
Uninstall again and check whether there are any remainders of ON in the
hierarchy of
%username%\Appdata\

Rainald
 
U

User1981

Hello David, thanks for your contribution.
Possitive, I found errors on the following subfolders of Event Viewer:
Applications
System
Microsoft Office Sessions

Any further suggestion? Perhaps next steps?
Thanks!
 
U

User1981

Thanks David/Rainald for your contributions. However, I am afraid that ON2007
go back to work as it used to do it without the need to implement your last
two suggestions.

Please accept my apologies for this delayed reply.
Thanks again
 
D

David

Are there any relevant errors in your Event log?
Control Panel-Administrative Tools-Event Viewer.
Check after starting OneNote and getting the error message box.

I assume you have adequate free space on your disk drive...

Finally, it might be worth getting a copy of SpinRite to check the health of
your disk drive - http://www.grc.com/sr/spinrite.htm
 
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