One Note sync through a VPN client

O

Oldoak

I am unable to get ON to sync from my home to the office - through a VPN
client. The client is functioning, I am able to download from the office
server, but my notebooks will not sync back to the server. Suggestions?
 
I

Ilya Koulchin

Oldoak said:
I am unable to get ON to sync from my home to the office - through a VPN
client. The client is functioning, I am able to download from the office
server, but my notebooks will not sync back to the server. Suggestions?
Click to expand...

If you open the sync status dialog, what state does it report for the
notebook? If you go to the errors tab, are there any errors listed? If
so, what's the exact text of the errors, including the error code?
Are you able to create and save files on the VPN share using other programs?
 
O

Oldoak

I am using a mapped drive, and wouldn't know how to use or how to get the IP
address. My problem is the sync process seems to be pretty slow, and
occasionally will not finish, even if left for 30+ minutes. The sync progress
bar will flash a few green bars every few seconds, but the process just
continues. The status prompt indicates one sync in progress. This VPN
connection is very reliable with other programs, and I have no problem
downloading (opening) the notebooks on that remote drive. Perhaps the issue
is not VPN, but something else. I don't get any errors, it just won't finish.
Thoughts?? And can someone coach me on using the IP address instead of the
mapped drive? Thanks, Oldoak
 
D

David Olsen

[1] Open a command prompt
[2] Run 'ping <server-name>'

This will show you the IP address of the SharePoint server.
 
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