OK, I updated the video driver and the printer driver. I
tried to open up a Publisher document that I created
yesterday and it gives me an error message and closes
down. What's next?
-----Original Message-----
Go to the manufacturer's web site, not Microsoft. Update
your video driver and the
printer driver.
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
message
Also, what drivers need to be updated? Thanks.
-----Original Message-----
He needs to update his drivers... If you can open the
files, then it is his system
that is failing not Publisher..
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
The file he sent me opens just fine on my system. Any
one else have any ideas on
what he can try?
--
JoAnn Paules
MVP Microsoft [Publisher]
message
Sure I can. It's not just one file, though. Many of
them
do the same thing.
-----Original Message-----
Out of curiosity, can you send the file to me? If so,
send it to jl dot
paules at gmail dot com.
As for support, MS does offer it - for a fee. I
believe
you'll find that
most software companies do the same thing This
service
is
free and that's a
very good price.
--
JoAnn Paules
MVP Microsoft [Publisher]
message
No. I'm running AVG, as I have for the last three
years.
I've never run across this kind of problem before.
I
just
tried installing Publisher 2002. It doesn't tell me
anything about the font, just that it encountered
an
error
and it shuts down.
I'm about fed up with Microsoft. It's been over a
week
that I've had to deal with email assistance. Why
don't
they stand behind their product?
-----Original Message-----
Are you running Norton AV?
--
JoAnn Paules
MVP Microsoft [Publisher]
message
OK,
I started the computer in safe mode. I'm
operating
in
Windows XP Professional. I went to open Publisher
and
got
an error message: "Windows is low on memorry, or
your
hard
disk is full. Try closing other programs and
freeing
some
space on your hard disk before starting
Publisher." I
can't even open Publisher in safe mode. This is
absolutely
crazy. I've got 60 GB free space on my hard
drive.
Can't
be that. I hit control, alt, delete and there's
nothing
listed in the files running in safe mode. What
goes?!?
-----Original Message-----
Try this in safe mode. If Publisher opens okay
and
the
error message is absent, you
may need to update your printer or graphics
driver
or
both.
--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.msauer.mvps.org/
news://msnews.microsoft.com
OK. I've installed all the updates. Tried to
open a
Publisher File and got the message, "The font
information
below shows what fonts are imbedded in your
publication
or
are unavailable." In the list is "Font Name:
Wilke
Roman;
Font type: printer; Status: unavailable". I
choose
OK. I
get an error message, "Microsoft Publisher 2000
Version
6.0 has encountered a problem and needs to
close. We
are
forry for the inconvenience." It then tells me
that
I
can
send an error report to Microsoft, insuring me
that
all
information sent will be confidential and
anonymous. I
choose "Send Error Report" and Publisher
closes.
What now? Thanks.
LJM
-----Original Message-----
(e-mail address removed) wrote:
I'm operating in Publisher 2000. I think I
have
all
the
updates, but how can I find out? Thanks
=====================================
Clicking the "Check For Updates" button at the
following site will scan your computer to
determine
which updates you need. (Sorry but I am not
certain
if it works for the 2000 version)
Anyway, you can still click the "Downloads for
Office 2000" option and find the available
updates.
http://office.microsoft.com/OfficeUpdate/defa ul
t.
asp
x
--
John Inzer
return e-mail disabled
.
.
---
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Version: 6.0.766 / Virus Database: 513 - Release
Date:
9/17/2004
.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(
http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release
Date:
9/17/2004
.
---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system
(
http://www.grisoft.com).
Version: 6.0.766 / Virus Database: 513 - Release Date:
9/17/2004
.
.
