Out of Office Assiatance issues - MS Outlook 2002

L

Leon

Hi all,

One of our users (UserA) is having issues receiving an Out of Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
L

Leon

Version of Outlook the user is using is Microsoft Outlook 2002 (
10.2627.2625 ) no Service Pack.
 
R

Roady [MVP]

And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a local
spam-filter.

Also note that the user only receives the OOF message once. To reset the OOF
user B should disable it (additionally a restart Outlook never hurts) and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
L

Leon

Ideally the out of office message should be sent out on each receipt of new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

Roady said:
And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a local
spam-filter.

Also note that the user only receives the OOF message once. To reset the OOF
user B should disable it (additionally a restart Outlook never hurts) and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
Hi all,

One of our users (UserA) is having issues receiving an Out of Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
R

Roady [MVP]

You can use a Wizard Rule for this then. Make sure you set some exceptions
or you could end up with endless mail loops.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
Ideally the out of office message should be sent out on each receipt of
new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

in
message news:uNEjR%[email protected]...
And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a local
spam-filter.

Also note that the user only receives the OOF message once. To reset the OOF
user B should disable it (additionally a restart Outlook never hurts) and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
Hi all,

One of our users (UserA) is having issues receiving an Out of Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
L

Leon

A Wizard rule on everyones outlook?

Does seem practical when considering that I now know that everyone in the
orgonazation using OOOA will only repond once to emails sent by clients that
their out the office.

Is there a setting in exchange i can use?

Roady said:
You can use a Wizard Rule for this then. Make sure you set some exceptions
or you could end up with endless mail loops.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
Ideally the out of office message should be sent out on each receipt of
new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

in
message news:uNEjR%[email protected]...
And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a local
spam-filter.

Also note that the user only receives the OOF message once. To reset
the
OOF
user B should disable it (additionally a restart Outlook never hurts) and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Hi all,

One of our users (UserA) is having issues receiving an Out of Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
R

Roady [MVP]

1) Yep, just like everyone needs to configure OOF

2) Nope, rules are per account

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
A Wizard rule on everyones outlook?

Does seem practical when considering that I now know that everyone in the
orgonazation using OOOA will only repond once to emails sent by clients
that
their out the office.

Is there a setting in exchange i can use?

in
message news:[email protected]...
You can use a Wizard Rule for this then. Make sure you set some
exceptions
or you could end up with endless mail loops.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
Ideally the out of office message should be sent out on each receipt of
new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
wrote
in
message And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a
local
spam-filter.

Also note that the user only receives the OOF message once. To reset the
OOF
user B should disable it (additionally a restart Outlook never hurts) and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Hi all,

One of our users (UserA) is having issues receiving an Out of
Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
L

Leon

what i meant to say is, it does not seem practical to go around everyones
outlook and setting rules/out of office setting to woork int he manner i
discussed before.
Exchange really should take ownership in managing how OOOA should behave,
ie. respond to every email received and not just the first email receive
from a sender.

Roady said:
1) Yep, just like everyone needs to configure OOF

2) Nope, rules are per account

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
A Wizard rule on everyones outlook?

Does seem practical when considering that I now know that everyone in the
orgonazation using OOOA will only repond once to emails sent by clients
that
their out the office.

Is there a setting in exchange i can use?

in
message news:[email protected]...
You can use a Wizard Rule for this then. Make sure you set some
exceptions
or you could end up with endless mail loops.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Ideally the out of office message should be sent out on each receipt of
new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
wrote
in
message And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a
local
spam-filter.

Also note that the user only receives the OOF message once. To reset the
OOF
user B should disable it (additionally a restart Outlook never
hurts)
and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Hi all,

One of our users (UserA) is having issues receiving an Out of
Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the
out
of
office response.

The UserA is able to receive other emails and there is no mailbox size
restriction in place.

What else can be done to investigate and resolve this issue.
 
R

Roady [MVP]

But then you could end up with endless mailloops.
Anyway, feel free to suggest it;
http://support.microsoft.com/?id=114491

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
what i meant to say is, it does not seem practical to go around everyones
outlook and setting rules/out of office setting to woork int he manner i
discussed before.
Exchange really should take ownership in managing how OOOA should behave,
ie. respond to every email received and not just the first email receive
from a sender.

in
message news:[email protected]...
1) Yep, just like everyone needs to configure OOF

2) Nope, rules are per account

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Leon said:
A Wizard rule on everyones outlook?

Does seem practical when considering that I now know that everyone in the
orgonazation using OOOA will only repond once to emails sent by clients
that
their out the office.

Is there a setting in exchange i can use?

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
wrote
in
message You can use a Wizard Rule for this then. Make sure you set some
exceptions
or you could end up with endless mail loops.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Ideally the out of office message should be sent out on each receipt of
new
email, regardless if its the same person on the same day.
Thx for you speedy response btw, much appreciated.

"Roady [MVP]" <newsgroups_DELETE_@_DELETE_sparnaaij_NO_._SPAM_net>
wrote
in
message And these users are all connected to the same Exchange server?

Check if User A has any rules configured that can cause this or a
local
spam-filter.

Also note that the user only receives the OOF message once. To
reset
the
OOF
user B should disable it (additionally a restart Outlook never hurts)
and
then enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
"Leon" <ap76_at_email.com> wrote in message
Hi all,

One of our users (UserA) is having issues receiving an Out of
Office
confirmation email when he emails a particular user (UserB).
For test purposes I emailed this users (UserB) and received the out
of
office response.

The UserA is able to receive other emails and there is no mailbox
size
restriction in place.

What else can be done to investigate and resolve this issue.
 
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