Out of office assistant. Help required

[sd]

Hi,
A colleage recently got married, so I renamed her account
and email account to her married name. She still receives
e-mails to her maiden name address, so I have kept that
mailbox.
However, she is on holiday and would like the out of
office assistant to be setup for her maiden name account.
I dont know how to do that. I added a rule with her maiden
name, thinking that that would work. But it hasn't. It
works fine for her married name, but no her maiden name.
All email that is to her maiden and married name, go to
the same place.

Thanks

 

[Roady [MVP]]

You have configured an additional SMTP address on her mailbox? Then the OoOA
will fire for all addresses since it works on a mailbox level, not on an
address level. Note that an OoOA message will only be send once to each
person. To reset disable the OoOA and enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

 

[Guest]

Hi,
Thanks for your reply, but I'm not sure what you mean.
What I did was rename her account in active directory also
renamed the E-mail account. But I didn't delete her maiden
name mailbox. In Active Directory properties and Exchange
tab I added both SMTP email addresses (maiden and married)
and made the married one the primary. All incoming mail
sent to either address is received. But the out of office
assistant only gets sent to addresses that are addressed
to her married name, not her maiden name.
I just had a thought, if I make her maiden name the
primary, maybe that will send the out of office reply to
emails sent to her maiden name address..i'll just try that.

-----Original Message-----
You have configured an additional SMTP address on her mailbox? Then the OoOA
will fire for all addresses since it works on a mailbox level, not on an
address level. Note that an OoOA message will only be send once to each
person. To reset disable the OoOA and enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi,
A colleage recently got married, so I renamed her account
and email account to her married name. She still receives
e-mails to her maiden name address, so I have kept that
mailbox.
However, she is on holiday and would like the out of
office assistant to be setup for her maiden name account.
I dont know how to do that. I added a rule with her maiden
name, thinking that that would work. But it hasn't. It
works fine for her married name, but no her maiden name.
All email that is to her maiden and married name, go to
the same place.

Thanks

.

 

[Lanwench [MVP - Exchange]]

Hi,
Thanks for your reply, but I'm not sure what you mean.
What I did was rename her account in active directory also
renamed the E-mail account. But I didn't delete her maiden
name mailbox. In Active Directory properties and Exchange
tab I added both SMTP email addresses (maiden and married)
and made the married one the primary. All incoming mail
sent to either address is received. But the out of office
assistant only gets sent to addresses that are addressed
to her married name, not her maiden name.
I just had a thought, if I make her maiden name the
primary, maybe that will send the out of office reply to
emails sent to her maiden name address..i'll just try that.

No, that won't do it at all. It's the *mailbox* that is set with the OOO
reply - doesn't matter what SMTP addresses are assigned to it or are set as
primary. If she can receive mail to both addresses, it's not a problem with
the mailbox. I'm presuming that you've already enabled "out of office
replies to the internet" in Exchange....disable OOO in the client, apply,
re-enable, apply, and test from an external account - note that OOO replies
only once per sender to avoid mail loops.

-----Original Message-----
You have configured an additional SMTP address on her mailbox? Then
the OoOA will fire for all addresses since it works on a mailbox
level, not on an address level. Note that an OoOA message will only
be send once to each
person. To reset disable the OoOA and enable it again.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Backup and Restore
-Create an Office XP CD slipstreamed with Service Pack 3

-----

Hi,
A colleage recently got married, so I renamed her account
and email account to her married name. She still receives
e-mails to her maiden name address, so I have kept that
mailbox.
However, she is on holiday and would like the out of
office assistant to be setup for her maiden name account.
I dont know how to do that. I added a rule with her maiden
name, thinking that that would work. But it hasn't. It
works fine for her married name, but no her maiden name.
All email that is to her maiden and married name, go to
the same place.

Thanks

.