Outbox messages get stuck with Scansoft PDF Converter Addin

[Terry Krueger]

If your Outbox is acting funny and changing messages from waiting to be
sent (Italic Bold) to draft status (Normal Bold) and you have Scansofts
PDF Converter Addin installed, you need to disable the Addin. This is
from the Scansoft KB:




Problem:

When sending messages to Microsoft Outlook Outbox in off-line mode, the
message is converted to a draft instead of a sendable message.

Cause:

The PDF Converter Com add-in for Microsoft Outlook XP causes messages in
Microsoft Outlook Outbox (off-line mode) to convert from sendable
messages to draft messages that cannot be sent when Outlook is back on-
line.

Solution:

Disable PDF Converter Com add-in in Microsoft Outlook XP. Please follow
the steps below to disable the PDF Converter Com add-in:


In Outlook, select Tools > Options.
Select the Other tab.
Click on Advanced Options under the Outlook General section.
Click Com Add-ins and uncheck ScanSoft PDF Converter Outlook Add-in.
Click OK for each dialog box until all open dialog boxes are closed.
Close Outlook and restart it.

Note: The above steps will remove the PDF Converter Outlook tool bar
button. To convert a PDF file from Microsoft Outlook, the file will
first need to be saved to the hard drive.