Outlook 200 crashes editing rich/html text

[GerryP]

When I reply to an e-mail in rich text or html and edit the text -- e.g. hit
enter to add a comment beneath a portion of text -- Outlook freezes for a
moment and then pops up a "Outlook has encountered a serious error and has to
close..." message and exits. I have XP Pro SP2 with all the latest updates
and have reinstalled Outlook and all its updates more than once. I
uninstalled my antivirus program and still it crashes.

Has anyone encountered this problem and possibly know a solution?

 

[Roady [MVP]]

What Outlook version are we talking about here? (reread the subject ;-)
What is logged to the Event Viewer regarding this?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

 

[GerryP]

What Outlook version are we talking about here? (reread the subject ;-)

Outlook 2000. I left out a zero.

What is logged to the Event Viewer regarding this?

Faulting application outlook.exe, version 9.0.0.6604, faulting module
mso9.dll, version 9.0.0.6926, fault address 0x000060cb.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

(Nothing at that link)

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

When I reply to an e-mail in rich text or html and edit the text -- e.g.
hit
enter to add a comment beneath a portion of text -- Outlook freezes for a
moment and then pops up a "Outlook has encountered a serious error and has
to
close..." message and exits. I have XP Pro SP2 with all the latest
updates
and have reinstalled Outlook and all its updates more than once. I
uninstalled my antivirus program and still it crashes.

Has anyone encountered this problem and possibly know a solution?

 

[Roady [MVP]]

Do you have Word or Outlook as your e-mail editor?
Does the same work in Outlook Safe Mode?
Do you have comments enabled? Tools-> Options-> button E-mail Settings...

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----

What Outlook version are we talking about here? (reread the subject ;-)

Outlook 2000. I left out a zero.

What is logged to the Event Viewer regarding this?

Faulting application outlook.exe, version 9.0.0.6604, faulting module
mso9.dll, version 9.0.0.6926, fault address 0x000060cb.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

(Nothing at that link)

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within
Windows
-Properly back-up and restore your Outlook data

-----

When I reply to an e-mail in rich text or html and edit the text --
e.g.
hit
enter to add a comment beneath a portion of text -- Outlook freezes for
a
moment and then pops up a "Outlook has encountered a serious error and
has
to
close..." message and exits. I have XP Pro SP2 with all the latest
updates
and have reinstalled Outlook and all its updates more than once. I
uninstalled my antivirus program and still it crashes.

Has anyone encountered this problem and possibly know a solution?

 

[GerryP]

Do you have Word or Outlook as your e-mail editor? Outlook
Does the same work in Outlook Safe Mode? Didn't try it.
Do you have comments enabled? Tools-> Options-> button E-mail Settings...

Here's what happened: I just installed Outlook2003, so I can't test it
futher. Thanks very much for helping me thus far. Unfortunately I can't,
even for the sake of science, follow through, now that i have 2003. But I do
appreciate your help.

Gerry

 

[Brian Pickell]

For Outlook 2000:

Click on Tools, options, and e-mail options
You will either need to either uncheck Mark my comments with: or you will
need to put something in the box. If it is checked and nothing in the box
Outlook will crash when you try to add a comment to a reply.

url:http://www.ureader.com/msg/10759339.aspx