Outlook 2000 Does Not Close

D

Diane Walker

We have Outlook 2000 (Microsoft Office 2000 Professional) running on Windows
2000 Professional. When we closed Outlook by hitting the "X" on upper
right corner, Outlook displayed this message on the screen "Please wait
while Microsoft Outlook exits". This message will stay on forever. We
have to go to Task Manager to delete it. Can you think of any reason why
Outlook does not close? We do not have problems of closing Outlook 2003.
Thanks.
 
K

Ken Slovak - [MVP - Outlook]

Are you opening the same mailbox using both Outlook 2000 and 2003? There's
an extra free/busy field used in Outlook 2003 that will prevent Outlook 2000
from closing if that's the case. If so, open your Outlook 2000 with the
/cleanfreebusy switch and you should be able to close Outlook 2000. BTW, to
properly close down Outlook 2000 you should be using File, Exit and Log Off
and not the X at the top right.
 
D

Diane Walker

You are correct. I open my mailbox using both Outlook 2000 and 2003.

Your instructions fixed the problem. Thank you very much for solving the
mystery.
 
T

Tianwen

Dear Ken Slovak,

I've got the same problem, but still not solved yet.
I didn't get you very much for this words:
"If so, open your Outlook 2000 with the
/cleanfreebusy switch and you should be able to close Outlook 2000."

Please hlep! Many Thans!
 
T

Tianwen

Dear Ken Slovak,

I've got the same problem, but still not solved yet.
I didn't get you very much for this words:
"If so, open your Outlook 2000 with the
/cleanfreebusy switch and you should be able to close Outlook 2000."

Please hlep! Many Thans!
 
T

Tianwen

Dear Ken Slovak,

I've got the same problem, but still not solved yet.
I didn't get you very much for this words:
"If so, open your Outlook 2000 with the
/cleanfreebusy switch and you should be able to close Outlook 2000."

Please hlep! Many Thans!
 
T

Tianwen

Dear Ken Slovak,

I've got the same problem, but still not solved yet.
I didn't get you very much for this words:
"If so, open your Outlook 2000 with the
/cleanfreebusy switch and you should be able to close Outlook 2000."

Please hlep! Many Thans!
 
M

madmarv

Ken,
Thanks very much. I did open my mail using Outlook 2003 client and I
only had to run the command once and I was able to close Outlook 2000 within
3 seconds on all the computers I was troubleshooting this problem. It really
help because I was moving users onto a new server and when I noticed my
Outlook would not close.
 
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