Outlook 2000 Error 0x800ccc13

[Jon Erlandson]

I have Outlook 2000 installed on WinXP home. After installing modem
software (for fax purposes) I now receive error 0x800ccc13 when
performing 'send receive' in Outlook. Outlook Express now also fails
with 0x800ccc0f error. I've disabled all spywatch, firewall and
filtering
software and tested Winsock using Netdiag. Winsock passes but there
is a fail for NetBT transports test failed (I'm assuming because I
removed all services other than TCP/IP.) I've reinstalled Outlook
Express using the procedure from #318378
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp
but still have the problem. I've also tried to restore the registry to
an earlier point but this didn't help either. I'm now thinking I might
need to either reinstall Office 2000 or perform a repair install of
Windows XP. (I've also run the free utility Winsock Fix
http://members.shaw.ca/techcd/WinsockXPFix.exe but no luck)

Any help in this matter would be appreciated.

Jon

 

[Bruce]

I have Outlook 2000 installed on WinXP home. After installing modem
software (for fax purposes) I now receive error 0x800ccc13 when
performing 'send receive' in Outlook. Outlook Express now also fails
with 0x800ccc0f error. I've disabled all spywatch, firewall and
filtering
software and tested Winsock using Netdiag. Winsock passes but there
is a fail for NetBT transports test failed (I'm assuming because I
removed all services other than TCP/IP.) I've reinstalled Outlook
Express using the procedure from #318378
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378&Product=winxp
but still have the problem. I've also tried to restore the registry to
an earlier point but this didn't help either. I'm now thinking I might
need to either reinstall Office 2000 or perform a repair install of
Windows XP. (I've also run the free utility Winsock Fix
http://members.shaw.ca/techcd/WinsockXPFix.exe but no luck)

Any help in this matter would be appreciated.

Jon

Can't help you with Outlook, but for OE6:

Error 0x800ccc0d or 0x800ccc0f when Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

You are still protected:

http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection

Bruce

 

[Jon Erlandson]

[snip

Can't help you with Outlook, but for OE6:

Error 0x800ccc0d or 0x800ccc0f when Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Turn off the e-mail scanning in your anti-virus.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

You are still protected:

http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection


I've disabled email scanning in norton but the problem seems to have had
something to do with the modem install.

 

[Brian Tillman]

I have Outlook 2000 installed on WinXP home. After installing modem
software (for fax purposes) I now receive error 0x800ccc13 when
performing 'send receive' in Outlook.

What software did you have to install, since Windows XP comes with drivers
for many modems and FAXing capability built in? What happens if you
uninstall the modem software?

 

[Jon Erlandson]

What software did you have to install, since Windows XP comes with drivers
for many modems and FAXing capability built in? What happens if you
uninstall the modem software?

I uninstalled Norton System Works and this did the trick.
The software I was playing with was outdated but belonged to U.S. Robotics
Sportster 005686-02 (external) and it's removal was my first couse of
action.