Outlook 2000 Failing After XP-SP2 Installation

P

PsyB

Hi there,

I installed XP Service Pack 2 on my machine and
since have discovered that I can no longer use the
insertHTMLbgsound command in Outlook or Word. The same
goes for video and scrollers, though I really don't care
about video and scrollers, I like being able to insert
audio. Outlook Express would suffice, but there is a
serious lack of table support over there.
Has anyone else had this problem and has anyone
heard of a fix?

PsyB (Remove No & Meat)
 
R

Roady [MVP]

Is this on Office 2000 Service Pack 3?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
P

PsyB

Yes it is. Word reports as being 9.0.6926 SP-3.
-----Original Message-----
Is this on Office 2000 Service Pack 3?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
PsyB said:
Hi there,

I installed XP Service Pack 2 on my machine and
since have discovered that I can no longer use the
insertHTMLbgsound command in Outlook or Word. The same
goes for video and scrollers, though I really don't care
about video and scrollers, I like being able to insert
audio. Outlook Express would suffice, but there is a
serious lack of table support over there.
Has anyone else had this problem and has anyone
heard of a fix?

PsyB (Remove No & Meat)
Click to expand...


.
Click to expand...
 
P

PsyB

Also I have tried using the Office Repair feature to
try and repair any harm that may have been done. WinXP
was upgraded to SP2 using the rtm network install.
Functionality was there prior to installing SP2 for XP.
-----Original Message-----
Is this on Office 2000 Service Pack 3?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
PsyB said:
Hi there,

I installed XP Service Pack 2 on my machine and
since have discovered that I can no longer use the
insertHTMLbgsound command in Outlook or Word. The same
goes for video and scrollers, though I really don't care
about video and scrollers, I like being able to insert
audio. Outlook Express would suffice, but there is a
serious lack of table support over there.
Has anyone else had this problem and has anyone
heard of a fix?

PsyB (Remove No & Meat)
Click to expand...


.
Click to expand...
 
P

PsyB

One more thing that may be helpful is the error message I
get when I try to insert Audio into either Outlook (with
Word as editor) or directly into Word. I have the
installHTMLBGsound command icon on a toolbar. When I
click it to insert a sound it says:

"The server application, source file, or item can not be
found. Make sure the application is properly installed,
and that it has not been deleted, moved or renamed."

PsyB
 
P

PsyB

Hi there,

I have installed Outlook on a machine that only uses Open Office and
Thunderbird to see if I would be able to fix the broken command that
this thread pertains to. The machine has WinXP Pro which has been
updated using the RTM Service Pack 2 for network install. I installed
the full compliment of Office applications of Office 2000 Pro. Prior to
updating the installation I tried using the command (insertHTMLBGSound)
with the same error report:

"The server application, source file, or item can not be found. Make
sure the application is properly installed, and that it has not been
deleted, moved or renamed."

I then installed all of the service packs and updates for Office 2000
and the command still comes up with the same error. MS Office 2000 Pro
has never been on this machine previously, so there is no chance it is
seeing old configurations or the like. Also on the machine that has
Office installed where this bug first showed up - prior to installing
SP2, Outlook with Word as editor and Word both functioned fine with the
command, post WinXP SP2 - no go. To allay my fears and to make sure my
O2Kp disks weren't corrupt I installed WinXP Home w/SP1a onto a surplus
machine. While XP didn't much care for being on a 128MB 600MHz PIII, the
command DID (as I suspected) function properly in both Outlook (Word ed)
and Word as standalone when only WinXP SP1a was installed. I pulled out
my handy XPSP2 CD and installed it on my test machine. Now the only use
of the function is to call up a window with the aforementioned error in it.
Am I to understand that it is Microsoft's policy to reduce the
functionality of an older product in the guise of securing a system or
selling a newer version of the software? Or was this just an oversight,
which is understandable considering the size of XP SP2, on the part of
the Windows XP Service Pack 2 development team?
 
P

PsyB

Well I have solved my own problem by looking at this site:

http://support.microsoft.com/default.aspx?kbid=884130&product=windowsxpsp2

Unfortunately this will salute an end to my using Outlook within our
organization at all. We cater to visually impaired individuals and
require the ability to play WAV files in the email itself without user
intervention. Microsoft claims it is doing this in the name of security
but that is a load of fodder - if it is such a security problem, why can
it still be done in Microsoft's own Outlook Express? Yes - that's the
answer I was suspecting - they don't pay for the software. But those of
us that do - watch out - MS has an eye on a feature that you like too
that will be locked up in the next update, but if you buy the new more
secure version for $1000.00 you will still be able to do it! I didn't
realize that I was accepting a crippleware EULA when I installed Office
and WinXP.

POed -=[PsyB]=-
 
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