outlook 2000 new email messages are not displayed until.....

M

Mike243_03

Using outlook 2000, new email messages are not being displayed until the user
clicks somewhere in the Inbox workspace. It plays the sound for a new
message and also briefly changes the cursor, but no new message is seen until
the user clicks somewhere in the Inbox. Any suggestions or someone that has
the same problem?
 
J

Jeff Stephenson [MSFT]

I think that the problem you're having is that the information (called "UDP
packets") that Exchange is sending to notify Outlook of changes to your
mailbox is being blocked by something - probably the Windows Internet
Connection Firewall. You can set the registry values in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 (Outlook
2002) or http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849
(Outlook 2000) to cause Outlook to poll Exchange rather than waiting for
notifications.
 
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