Outlook 2000: Outgoing mails never appear in Sent Items folder

[Warren Ernst]

All,

Here's one I haven't seen before:

I have a client with Outlook 2000 (Yes, I know...), and starting about
3 months ago, email messages they have sent out don't appear in the
Sent Items folder after they go out. The messages are indeed going out
correctly, but that Sent Items folder remains totally empty.

The folder size is about 2 kilobytes, and it is not increasing in size
as new messages go out. It really looks empty to me.

Autoarchive is turned off for this folder. I've run scanpst.exe and it
found no errors in the mailstore file. The View Menu is set to
"Messages," but other settings don't change anything. There are no
Rules set anywhere.

Any thoughts as to what to try next?

Thanks,
Warr

 

[Brian Tillman]

I have a client with Outlook 2000 (Yes, I know...), and starting about
3 months ago, email messages they have sent out don't appear in the
Sent Items folder after they go out. The messages are indeed going out
correctly, but that Sent Items folder remains totally empty.

The folder size is about 2 kilobytes, and it is not increasing in size
as new messages go out. It really looks empty to me.

Autoarchive is turned off for this folder. I've run scanpst.exe and it
found no errors in the mailstore file. The View Menu is set to
"Messages," but other settings don't change anything. There are no
Rules set anywhere.

Any thoughts as to what to try next?

Make sure the option to keep copies of outgoing messages is still set.

 

[K. Orland]

Tools > Options > Preferences > Email Options

Is the box "Save copies of sent messages in Sent Items folder" checked?

If it is, does the user have any filters applied to their view, rules, etc.
in place? Sometimes a user can have so many rules that you can't see them
anymore (kind of like running an application so many times in the task
manager that you can't open the application).

 

[Warren Ernst]

Tools > Options > Preferences > Email Options

Is the box "Save copies of sent messages in Sent Items folder" checked?

If it is, does the user have any filters applied to their view, rules, etc..
in place? Sometimes a user can have so many rules that you can't see them
anymore (kind of like running an application so many times in the task
manager that you can't open the application).

--
Kathleen Orland - MVP Outlook
Outlook Tips:http://www.outlook-tips.net/http://www.howto-outlook.com/











- Show quoted text -

Well, color me stupid!

This previously selected option was unchecked, so I re-enabled it,

Thanks for reminding me to double-check the obvious.

-Warr