Outlook 2000

[Tina]

I purchased a new computer, 2 yrs ago, w/o an office product because I had an
Office 2000 CD(after hurricane Katrina since my other PC was destroyed). Well
I installed the programs on this PC with the disc I was able to salvage.
Everything worked fine until the other day when I wanted to change some of my
settings. By doing so it required me to reboot and now it is asking for the
cd, CD is NOT working. The CD drive can not read the CD. Is there somewhere
else I can gain access to the information needed to get my Outlook up and
running. At this pont I have LOST all my contacts for conducting my business
and I desperately need access and I can not get this CD to work. I prefer not
to purchase Office 2003 since I already have all the other software needed.
Please advise!

 

[Francine Otterson [MVP - Outlook]]

I will see what I can do to provide some helpful information. First lets
make a sure it is the CD itself or the CD drive. Have you tested if the CD
drive can read other CDs? If it can then it is the CD itselft, if not then
it is the drive (hardware issue) and it would need to replaced.

Does the install CD message come up right when you launch the program? Try
go into the Control Panel - Add/Remove programs and try to run the reinstall
from there - indicate to run All From My Computer. Does it prompt again for
the CD. Then it may be necessary to get another copy of the software.

If you have the CD with the license key Microsoft may be willing to replace
it, but you may run into an issue of it being an older version.

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook