Outlook 2000

O

Ollie

Hi,
I cannot access Outlook. It was working fine and then just
gets stalled in the loading process. When I do
control;alt;delete there is the usual message that the
program has stopped responding or waiting for my command.
However it does not show that Outlook is the program that
is not working. I have done a repair and reinstall, have
checked for viruses, defragged and scanned my computer.
Nothing seems to work. Can you help me please.
Thanks. Ollie
 
J

Jocelyn Fiorello [MVP - Outlook]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

Note: If you're using Windows 2000 or XP, you'll need to search in hidden
and system folders to find the outcmd.dat file.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
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