Outlook 2002 hanging on attachments

A

acarrier

My boss's computer is having a serious Outlook issue. Any time we try and
open an email that has an attachment--word, excel, pdf, whatever--Outlook
(2002) gets stuck. It has to be shut down and opened again--which sometimes
leads to it opening in safe mode or checking the personal folder, which
sometimes also makes it freeze. We've tried repairing it, reinstalling
Office, archiving, compacting, running virus scan, running spybot... I've
gotten glimmers here and there that perhaps a new profile would help; any
ideas?
 
P

Pat Garard

G'Day acarrier,

Check the size of the PST file. If it is more than a few
hundred MB, then archive "stuff" to reduce the file
size.
 
J

JR K Yoshikawa

If you can open those emails in Outlook's Safe mode
(Start > Run... > Type Outlook.exe / safe then clik OK)
Disable all Add-ins and macro,
then restart Outlook in normal mode.
If you can open those emails in outlook safe mode,
but you can not open emails in normal mode outlook even after disable add-ins and macro,
Create new profile and Start Outlook in this new profile,
If you do not have problem in new profile,
import data from old profile(which is one you have problem)
 
A

acarrier

Pat-

We did try that - and while indeed, the PST was 812MB, it didn't seem to
help. Appreciate the suggestion, though!

Amy
 
A

acarrier

Thank you so much for the suggestion - that seems to have done the trick!
The only macro that was there was Adobe PDFMaker, so I just removed that
entirely from Office. Many thanks-

Amy
 
A

acarrier

Ha - I lied. It worked for about 20 minutes, and then Outlook froze up
again. I just created a new profile, and so far so good. Thanks again for
the advice.

Amy
 
B

Brian Tillman

Pat Garard said:
Check the size of the PST file. If it is more than a few
hundred MB, then archive "stuff" to reduce the file
size.
Click to expand...

I disagree with this advice completely. "A few hundred" megabytes is no
problem for any version of Outlook. Trouble starts occurring only when the
PST exceeds about 1Gb. That's more than "a few hundred".
 
P

Pat Garard

Well! Well! Well!

Your disagreement is noted - but after all, 1Gb is only
"ten hundred Mb"!

I reckon that's a "few hundred" - give or take.
 
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