A
Adrian
Our remote office connects to head office via dial-up ISDN.
The 3 PCs are running Win2k and Office XP.
If a user connects to head office, reads emails, closes
Outlook the line drops, as it should, after 1 minute of
inactivity.
If however, Outlook is left open, the line still drops BUT
keeps opening every 2 minutes afterwards.
This doesn't happen with Outlook 2000 as tested at another
remote office with identical router.
The option to collect email every 5 minutes is not
switched on.
The option to disable scheduled send/receives is not
ticked, and whilst I don't believe this should make a
difference, I've just ticked it now.
This was discovered courtesy of a very hefty BT telehone
bill!
I've searched the web for other people who ahve
experienced the same problem - another IT Manager found
the only solution was to install Office 2000 over the XP
version.
Any help is appreciated
Thanks
Adrian
The 3 PCs are running Win2k and Office XP.
If a user connects to head office, reads emails, closes
Outlook the line drops, as it should, after 1 minute of
inactivity.
If however, Outlook is left open, the line still drops BUT
keeps opening every 2 minutes afterwards.
This doesn't happen with Outlook 2000 as tested at another
remote office with identical router.
The option to collect email every 5 minutes is not
switched on.
The option to disable scheduled send/receives is not
ticked, and whilst I don't believe this should make a
difference, I've just ticked it now.
This was discovered courtesy of a very hefty BT telehone
bill!
I've searched the web for other people who ahve
experienced the same problem - another IT Manager found
the only solution was to install Office 2000 over the XP
version.
Any help is appreciated
Thanks
Adrian