Outlook 2002 Safe mode fails

[ChadODell]

I just upgraded a user from Office XP to XP sp3, and ever since her Outlook
simply will not open. It fails, sends the error report, offers to restart in
safe mode and then safe mode fails. Office XP then offers the repair option,
which it claims is successful, but is not. Then the process repeats: fail -
report - safemode - fail - repair. At my wit's end, and any help is greatly
appreciated!

 

[Roady [MVP]]

Does it work when you logon with another useraccount? If so then ít can be
traced back to settings (tried a new profile already) or corrupted cache
files (like outcmd.dat and extend.dat). If it fails for another user as well
then it's either a corrupted installation (re-install Outlook completely) or
an add-in that is not compatible with Office XP SP3 (check for updates for
those add-ins).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

 

[ChadODell]

Roady - Tried logging on as another user, and it does work. If the
outcmd.dat or extend.dat are corrupted, what would I do? Shouldn't detect &
repair be fixing these? No add-ins are present, but I am starting to think
about blowing out the Office install on this system and rebuilding. Would
that be advisable at this point?

Does it work when you logon with another useraccount? If so then ít can be
traced back to settings (tried a new profile already) or corrupted cache
files (like outcmd.dat and extend.dat). If it fails for another user as well
then it's either a corrupted installation (re-install Outlook completely) or
an add-in that is not compatible with Office XP SP3 (check for updates for
those add-ins).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

I just upgraded a user from Office XP to XP sp3, and ever since her Outlook
simply will not open. It fails, sends the error report, offers to restart
in
safe mode and then safe mode fails. Office XP then offers the repair
option,
which it claims is successful, but is not. Then the process repeats:
fail -
report - safemode - fail - repair. At my wit's end, and any help is
greatly
appreciated!

 

[Roady [MVP]]

No, as your installations is fine; just your setings are messed up. Rename
the mentioned .dat files to .old and start Outlook.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

Roady - Tried logging on as another user, and it does work. If the
outcmd.dat or extend.dat are corrupted, what would I do? Shouldn't detect
&
repair be fixing these? No add-ins are present, but I am starting to
think
about blowing out the Office install on this system and rebuilding. Would
that be advisable at this point?

Does it work when you logon with another useraccount? If so then ít can
be
traced back to settings (tried a new profile already) or corrupted cache
files (like outcmd.dat and extend.dat). If it fails for another user as
well
then it's either a corrupted installation (re-install Outlook completely)
or
an add-in that is not compatible with Office XP SP3 (check for updates
for
those add-ins).

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Properly back-up and restore your Outlook data
-Creating a Permanent New Mail Desktop Alert in Outlook 2003

-----

I just upgraded a user from Office XP to XP sp3, and ever since her
Outlook
simply will not open. It fails, sends the error report, offers to
restart
in
safe mode and then safe mode fails. Office XP then offers the repair
option,
which it claims is successful, but is not. Then the process repeats:
fail -
report - safemode - fail - repair. At my wit's end, and any help is
greatly
appreciated!