Outlook 2002 slow to respond

[Tom]

I am an IT manager and one of our users is getting very
slow response in Outlook. This is a newly installed
machine clean XP pro with all critical updates, clean
office XP install with all office updates. We are using
Exchange 5.5 Enterprise. Specific symptoms include; With
preview pane turned on each new message selected takes 10
to 15 seconds to appear. I found the following event in
the application log.

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 10/21/2003
Time: 8:23:55 AM
User: N/A
Computer: WSSC3C098
Description:
Faulting application outlook.exe, version 10.0.4510.0,
faulting module mso.dll, version 10.0.4219.0, fault
address 0x00766fb8.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 34 35 10.0.45
0028: 31 30 2e 30 20 69 6e 20 10.0 in
0030: 6d 73 6f 2e 64 6c 6c 20 mso.dll
0038: 31 30 2e 30 2e 34 32 31 10.0.421
0040: 39 2e 30 20 61 74 20 6f 9.0 at o
0048: 66 66 73 65 74 20 30 30 ffset 00
0050: 37 36 36 66 62 38 0d 0a 766fb8..

Any help would be appreciated.

Thanks
Tom

 

[Jocelyn Fiorello [MVP - Outlook]]

It's probably not related to that error message, but a very common cause for
slowness in Outlook 2002 is having integration with Instant Messenger
enabled. Try going into Tools | Options | Other and disabling that feature,
and see if that helps.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***


In

 

[beat]

i've had the same problem.
reason: antivirus software (exchange plugin)
try disable your antivirus software and see what is
happening.
workaround: disable preview pane

cheers
beat