Outlook 2002 with Trend Micro anti spam

[Marc]

I have two XP SP2 computers running 2002. On both I installed Trend Mico
Anti-Spam beta. One computer is running Word Small Business and is fine. The
other is running Word Professional and has a problem with this anti-spam
program's toolbar disappearing.

In the past it was simply a matter of right clicking in the toolbar area and
selecting the Trend Micro toolbar and that was that. Now I can't get it to
show up as a toolbar selection at all. I have tried the following:

- Uninstalling and reinstalling

- Uninstalling, downloading from their site and reinstalling

- Inserting the Office CD and letting it do a repair before trying to
install again.

When the program is uninstalled there are still a number of references to it
in the registry. Far too many for me to take a chance on fooling with
myself.

I'm hoping someone has had this problem before.

Thanks,
Marc

 

[Milly Staples [MVP - Outlook]]

How is this an Outlook issue unless I missed something obvious in your post?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Marc asked:

| I have two XP SP2 computers running 2002. On both I installed Trend
| Mico Anti-Spam beta. One computer is running Word Small Business and
| is fine. The other is running Word Professional and has a problem
| with this anti-spam program's toolbar disappearing.
|
| In the past it was simply a matter of right clicking in the toolbar
| area and selecting the Trend Micro toolbar and that was that. Now I
| can't get it to show up as a toolbar selection at all. I have tried
| the following:
|
| - Uninstalling and reinstalling
|
| - Uninstalling, downloading from their site and reinstalling
|
| - Inserting the Office CD and letting it do a repair before trying to
| install again.
|
| When the program is uninstalled there are still a number of
| references to it in the registry. Far too many for me to take a
| chance on fooling with myself.
|
| I'm hoping someone has had this problem before.
|
| Thanks,
| Marc

 

[Marc]

I was hoping that somone was using this add-on program in Outlook and that
they would be able to help me. As this is a beta there is no way to get
support from the company. I've spent a week trying to find this information
elsewhere. And it's the only anti-spam program that seems to work.


"Milly Staples [MVP - Outlook]" <[email protected]>
wrote in message How is this an Outlook issue unless I missed something obvious in your post?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Marc asked:

| I have two XP SP2 computers running 2002. On both I installed Trend
| Mico Anti-Spam beta. One computer is running Word Small Business and
| is fine. The other is running Word Professional and has a problem
| with this anti-spam program's toolbar disappearing.
|
| In the past it was simply a matter of right clicking in the toolbar
| area and selecting the Trend Micro toolbar and that was that. Now I
| can't get it to show up as a toolbar selection at all. I have tried
| the following:
|
| - Uninstalling and reinstalling
|
| - Uninstalling, downloading from their site and reinstalling
|
| - Inserting the Office CD and letting it do a repair before trying to
| install again.
|
| When the program is uninstalled there are still a number of
| references to it in the registry. Far too many for me to take a
| chance on fooling with myself.
|
| I'm hoping someone has had this problem before.
|
| Thanks,
| Marc

 

[Marc]

I was hoping that somone was using this add-on program in Outlook and that
they would be able to help me. As this is a beta there is no way to get
support from the company. I've spent a week trying to find this information
elsewhere. And it's the only anti-spam program that seems to work.


"Milly Staples [MVP - Outlook]" <[email protected]>
wrote in message How is this an Outlook issue unless I missed something obvious in your post?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Marc asked:

| I have two XP SP2 computers running 2002. On both I installed Trend
| Mico Anti-Spam beta. One computer is running Word Small Business and
| is fine. The other is running Word Professional and has a problem
| with this anti-spam program's toolbar disappearing.
|
| In the past it was simply a matter of right clicking in the toolbar
| area and selecting the Trend Micro toolbar and that was that. Now I
| can't get it to show up as a toolbar selection at all. I have tried
| the following:
|
| - Uninstalling and reinstalling
|
| - Uninstalling, downloading from their site and reinstalling
|
| - Inserting the Office CD and letting it do a repair before trying to
| install again.
|
| When the program is uninstalled there are still a number of
| references to it in the registry. Far too many for me to take a
| chance on fooling with myself.
|
| I'm hoping someone has had this problem before.
|
| Thanks,
| Marc

 

[David Webb]

You might want to register as a beta-tester. See this link for details:

WELCOME TO TREND MICRO'S BETA PORTAL
https://www.trendbeta.com/index.php?get=1&content=1

"Marc" <spa~no> wrote in message
| I was hoping that somone was using this add-on program in Outlook and that
| they would be able to help me. As this is a beta there is no way to get
| support from the company. I've spent a week trying to find this information
| elsewhere. And it's the only anti-spam program that seems to work.
|
|
| "Milly Staples [MVP - Outlook]" <[email protected]>
| wrote in message | How is this an Outlook issue unless I missed something obvious in your post?
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact.
|
| After furious head scratching, Marc asked:
|
| | I have two XP SP2 computers running 2002. On both I installed Trend
| | Mico Anti-Spam beta. One computer is running Word Small Business and
| | is fine. The other is running Word Professional and has a problem
| | with this anti-spam program's toolbar disappearing.
| |
| | In the past it was simply a matter of right clicking in the toolbar
| | area and selecting the Trend Micro toolbar and that was that. Now I
| | can't get it to show up as a toolbar selection at all. I have tried
| | the following:
| |
| | - Uninstalling and reinstalling
| |
| | - Uninstalling, downloading from their site and reinstalling
| |
| | - Inserting the Office CD and letting it do a repair before trying to
| | install again.
| |
| | When the program is uninstalled there are still a number of
| | references to it in the registry. Far too many for me to take a
| | chance on fooling with myself.
| |
| | I'm hoping someone has had this problem before.
| |
| | Thanks,
| | Marc
|
|
|