B
BWest
Each time I open an email in my inbox I get this empty Custom 1 popup box.
How can prevent this from happening?
How can prevent this from happening?
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R
Roady [MVP]
Hard to say without details about what you are seeing.
If it is a Toolbar, you can disable it via View-> Toolbars
If it is hard to describe in words, post a screenshot somewhere instead and
provide us the link to it.
If it is a Toolbar, you can disable it via View-> Toolbars
If it is hard to describe in words, post a screenshot somewhere instead and
provide us the link to it.
B
BWest
each time i double click on a inbox email a popup box will appear along with
it.
i can drag the box into the email toolbar area and it will become an empty
toolbar named "Custom 1". When i close the email the popup closes with it.
When i open another email, the popup appears again with it. also, if i
double click on the caption bar of the popup it will insert itself into the
email as a new toolbar with nothing in it called "Custom 1". it does this
everytime i open an email.
you can see exactly what the popup looks like if you open outlook then
choose view, toolbars, Cutomize, New. it should create a small box named
"Custom 1".
--
B. West
it.
i can drag the box into the email toolbar area and it will become an empty
toolbar named "Custom 1". When i close the email the popup closes with it.
When i open another email, the popup appears again with it. also, if i
double click on the caption bar of the popup it will insert itself into the
email as a new toolbar with nothing in it called "Custom 1". it does this
everytime i open an email.
you can see exactly what the popup looks like if you open outlook then
choose view, toolbars, Cutomize, New. it should create a small box named
"Custom 1".
--
B. West
Roady said:Hard to say without details about what you are seeing.
If it is a Toolbar, you can disable it via View-> Toolbars
If it is hard to describe in words, post a screenshot somewhere instead and
provide us the link to it.
-----
R
Roady [MVP]
If it shows up in View-> Toolbars->Customize... then you can also delete it
there.
If it recreates itself at startup of Outlook, it might be that you
outcmd.dat file is damaged. To reset it, rename it to .old
See http://www.msoutlook.info/question/19
-----
there.
If it recreates itself at startup of Outlook, it might be that you
outcmd.dat file is damaged. To reset it, rename it to .old
See http://www.msoutlook.info/question/19
-----
BWest said:each time i double click on a inbox email a popup box will appear along
with
it.
i can drag the box into the email toolbar area and it will become an empty
toolbar named "Custom 1". When i close the email the popup closes with
it.
When i open another email, the popup appears again with it. also, if i
double click on the caption bar of the popup it will insert itself into
the
email as a new toolbar with nothing in it called "Custom 1". it does this
everytime i open an email.
you can see exactly what the popup looks like if you open outlook then
choose view, toolbars, Cutomize, New. it should create a small box named
"Custom 1".
B
BWest
Roady, Thanks for your help on this. I was able to determine, after thinking
more about this problem, that word may just be the culprit here. I went into
ms word and under the toolbars menu I found the Custom 1 toolbar addition. I
deleted it and no longer got the toolbar popup when opening email. This
morning I opened my outlook and an email and voila, it's back! So i'm trying
to determine why the Custom 1 toolbar was added again.
more about this problem, that word may just be the culprit here. I went into
ms word and under the toolbars menu I found the Custom 1 toolbar addition. I
deleted it and no longer got the toolbar popup when opening email. This
morning I opened my outlook and an email and voila, it's back! So i'm trying
to determine why the Custom 1 toolbar was added again.