Outlook 2003 locks up when trying to respond to message


T

Tommy Boy

I have a Dell desktop at my office, Windows XP Professional, and have never
had problems with Outlook 2003 on that computer before...until yesterday.
Now, when I try to respond to an e-mail, my PC shows the ol' hour glass
figure for a while and then tells me that it has to use Outlook editor
instead of Word.

At that point, I type my response and click "send", but Outlook locks up and
doesn't do anything...so I have to use Ctrl/Alt/Del to close the program.

I deleted the NORMAL.DOT file in case it was corrupted, but it didn't help
at all.

This is extremely frustrating, and I hope someone here can help me. I've
searched far and wide on the Internet to no avail since yesterday.
 
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D

DL

Initially try running Detect/Repair
Also run scanpst.exe on your data file, with outlook closed
 
T

tridude

I have a Dell desktop at my office, Windows XP Professional, and have never
had problems withOutlook2003 on that computer before...until yesterday.  
Now, when I try to respond to an e-mail, my PC shows the ol' hour glass
figure for a while and then tells me that it has to useOutlookeditor
instead of Word.

At that point, I type my response and click "send", butOutlooklocks up and
doesn't do anything...so I have to use Ctrl/Alt/Del to close the program.

I deleted the NORMAL.DOT file in case it was corrupted, but it didn't help
at all.

This is extremely frustrating, and I hope someone here can help me.  I've
searched far and wide on the Internet to no avail since yesterday.

I have been dealing with this same problem for years on Outlook 2000.
I have seen a few patterns. It seems the emails I am trying to respond
to come from Yahoo accounts and recently have noticed a “Unicode
(UTF-8)” at the top of the page. Do you see similar patterns?
 
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W

wangdong

Your .pst files may be broken.You can try a popular Outlook recovery
tool called Advanced Outlook Repair to repair your PST file. It is a
powerful tool to recover messages, folders and other objects from
corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at
http://www.datanumen.com/aor/

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe
Good luck!
Wangdong
 

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