Outlook 2003 multiple issues. Does this thing work?

[Pete Moss]

Had Outlook 2002. Worked fine. Upgraded to Outlook
2003. Now all kinds of problems. Uninstalled,
reinstalled, ran updates, etc. still no help. Here are
problems.
1. Crashed all the time with a ntdll.dll error
2. If I send in Rich Text or HTML format the messages
arrive completely blank.
3. Cannot customize any view. The flag column is about
the 5th column over and header status is the 1st. I have
removed header status and moved flag about 2,000 times
and they don't move or go anywhere. Seems they put
customize view in there just to give you something to
click on so they could laugh at you. IT DOES NOTHING.

Any answers would be helpful. Also, so far, everybody I
know thinks this thing is defective. We all have
problems.

 

[Roady [MVP]]

You didn't specify when it crashed and what exactly is logged to the Event
Viewer

-First make sure all your add-ins are Outlook 2003 compatible. Did also
includes virusscanner, synchronisation and fax software.

-Did you recreate your mail profile after the upgrade already? This is
always a good practise;
Control Panel-> Mail-> button Show Profiles

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the dropdownlist below

-In addition you can also have your Toolbar rebuild. All Toolbar
customizations will be lost and the Toolbar will reset to what it looked
like when you first installed Outlook. To do this locate outcmd.dat and
rename it to outcmd.old when Outlook is closed. By default you can find it
here;
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook

-Applied Service Pack 1 already?

-You cannot customize "any" view? Note that the header status can't be
removed in the Inbox when working wit an Exchange account. The Flag column
can be easily removed in the Field section of customize your view or by
pressing Other Settings and untick "Show Flags Column"

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[Guest]

First of all. Thank you very much for responding. I
will answer each question below.

-----Original Message-----
You didn't specify when it crashed and what exactly is logged to the Event
Viewer

--->>>> Here are the events
Faulting application outlook.exe, version 11.0.6353.0,
stamp 408f2937, faulting module rtfhtml.dll, version
11.0.5515.0, stamp 3f1c24aa, debug? 0, fault address
0x00002651.

Faulting application outlook.exe, version 11.0.6353.0,
stamp 408f2937, faulting module ntdll.dll, version
5.1.2600.1217, stamp 3eb1b41a, debug? 0, fault address
0x00033905.

Faulting application outlook.exe, version 11.0.5510.0,
stamp 3f1380f0, faulting module mso.dll, version
11.0.5606.0, stamp 3f334cce, debug? 0, fault address
0x0007684d.

-First make sure all your add-ins are Outlook 2003 compatible. Did also
includes virusscanner, synchronisation and fax software.

---->>>> Was running Symantec Antivirus Corp Ed 8.1 but
I uninstalled it and it did not help. No other add-ins.
ComAddins - Nothing, Add-in Manager only has "Delegate
Access", "Delete Item recovery", "Exch extension
commands", and "Exchange ext. property page"

-Did you recreate your mail profile after the upgrade already? This is
always a good practise;
Control Panel-> Mail-> button Show Profiles

--->>> I Agree and yes I did. Did not help

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

--->>> I did use the existing OST but did not help so I
deleted it, killed the profile, setup the profile WITHOUT
offline folders got into mail then back out then changed
the profile to add offline folders and made new offline
folder file and synchronized. Still have the same issues.

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the

dropdownlist below
--->>>> did this

-In addition you can also have your Toolbar rebuild. All Toolbar
customizations will be lost and the Toolbar will reset to what it looked
like when you first installed Outlook. To do this locate outcmd.dat and
rename it to outcmd.old when Outlook is closed. By default you can find it
here;
C:\Documents and Settings\%username%\Application

Data\Microsoft\Outlook
--->>>> did this and also started outlook with
the /cleanviews (or is it clearviews) command to clear
any changes and set it back. Still cant move flag around.

-Applied Service Pack 1 already?

---->>>> Ran that from www.office.microsoft.com site.
It installed correctly.

-You cannot customize "any" view? Note that the header status can't be
removed in the Inbox when working wit an Exchange account. The Flag column
can be easily removed in the Field section of customize your view or by
pressing Other Settings and untick "Show Flags Column"

--->>> I will get rid of flag. Wanted to keep it but
can't move it even though the software allows me to move
it up and down in the list but nothing every changes.
Also can't find any method to change the view of not only
any box (that stays changed) but globally to all mail
folders.

Again any help would be greatly appreciated.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

Had Outlook 2002. Worked fine. Upgraded to Outlook
2003. Now all kinds of problems. Uninstalled,
reinstalled, ran updates, etc. still no help. Here are
problems.
1. Crashed all the time with a ntdll.dll error
2. If I send in Rich Text or HTML format the messages
arrive completely blank.
3. Cannot customize any view. The flag column is about
the 5th column over and header status is the 1st. I have
removed header status and moved flag about 2,000 times
and they don't move or go anywhere. Seems they put
customize view in there just to give you something to
click on so they could laugh at you. IT DOES NOTHING.

Any answers would be helpful. Also, so far, everybody I
know thinks this thing is defective. We all have
problems.

.

 

[Guest]

OK nevermind. Going back to Outlook XP until they get
this piece of crap working WITHOUT crashing constantly.

-----Original Message-----
First of all. Thank you very much for responding. I
will answer each question below.

-----Original Message-----
You didn't specify when it crashed and what exactly is logged to the Event
Viewer

--->>>> Here are the events
Faulting application outlook.exe, version 11.0.6353.0,
stamp 408f2937, faulting module rtfhtml.dll, version
11.0.5515.0, stamp 3f1c24aa, debug? 0, fault address
0x00002651.

Faulting application outlook.exe, version 11.0.6353.0,
stamp 408f2937, faulting module ntdll.dll, version
5.1.2600.1217, stamp 3eb1b41a, debug? 0, fault address
0x00033905.

Faulting application outlook.exe, version 11.0.5510.0,
stamp 3f1380f0, faulting module mso.dll, version
11.0.5606.0, stamp 3f334cce, debug? 0, fault address
0x0007684d.

-First make sure all your add-ins are Outlook 2003 compatible. Did also
includes virusscanner, synchronisation and fax software.

---->>>> Was running Symantec Antivirus Corp Ed 8.1 but
I uninstalled it and it did not help. No other add-ins.
ComAddins - Nothing, Add-in Manager only has "Delegate
Access", "Delete Item recovery", "Exch extension
commands", and "Exchange ext. property page"

-Did you recreate your mail profile after the upgrade already? This is
always a good practise;
Control Panel-> Mail-> button Show Profiles

--->>> I Agree and yes I did. Did not help

To access your current pst-file in the new profile;
File-> Open-> Outlook Data File...

--->>> I did use the existing OST but did not help so I
deleted it, killed the profile, setup the profile WITHOUT
offline folders got into mail then back out then changed
the profile to add offline folders and made new offline
folder file and synchronized. Still have the same issues.

To set it as the default delivery location;
Tools-> E-mail Accounts...-> button Next-> use the

dropdownlist below
--->>>> did this

-In addition you can also have your Toolbar rebuild.

All

Toolbar
customizations will be lost and the Toolbar will reset to what it looked
like when you first installed Outlook. To do this

locate
outcmd.dat and

rename it to outcmd.old when Outlook is closed. By default you can find it
here;
C:\Documents and Settings\%username%\Application

Data\Microsoft\Outlook
--->>>> did this and also started outlook with
the /cleanviews (or is it clearviews) command to clear
any changes and set it back. Still cant move flag around.

-Applied Service Pack 1 already?

---->>>> Ran that from www.office.microsoft.com site.
It installed correctly.

-You cannot customize "any" view? Note that the header status can't be
removed in the Inbox when working wit an Exchange account. The Flag column
can be easily removed in the Field section of customize your view or by
pressing Other Settings and untick "Show Flags Column"

--->>> I will get rid of flag. Wanted to keep it but
can't move it even though the software allows me to move
it up and down in the list but nothing every changes.
Also can't find any method to change the view of not only
any box (that stays changed) but globally to all mail
folders.

Again any help would be greatly appreciated.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Navigation Pane Tips & Tricks
-Create an Office 2003 CD slipstreamed with Service

Pack

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everybody

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