Outlook 2003 not printing HTML emails properly

[BCT Mike]

We've got Outlook 2003 running on an XP box with IE 7 installed. When an HTML
email arrives (an order form from our website) it displays properly in
Outlook but printing it with a Rule causes it to print without the
formatting. There's no code but everything is jumbled together. If you right
click on the same email and print it it prints fine.

I do have IE setup to Print Background Colors and Images but that switch
doesn't seem to have any effect.

What is the option(s) that I'm missing?

Thanks,

Mike

 

[BillR [MVP]]

Only printing from a rule does this? Does it print normally manually?

 

[BCT Mike]

Sorry Bill, I thought I was setup to receive email confirmations that I had a
reply so I didn't know you got back to me...

Yes. Only printing from a rule does this. If the HTML email is right clicked
and printed it looks fine.

Thanks,

Mike