Outlook 2003 Patch to Address Receiving E-mail Error

M

mccicc

Hi,

I've been through the forums repeatedly and have seen no true "fix" for the
following problem:

My email address is being bombarded by "corrupt header" emails that contain
no sender or subject information. Outlook 2003 blocks the download and then
the receipt process starts again -- and I end up with only emails that are on
one side of the date of the corrupt email and since the server isn't being
cleared, the process repeats again and again.

Yes, I can delete the email through a webmail account, but that's a
workaround, not a cure.

I've downloaded all updates and have had the problem whether or not my
antivirus or firewall programs are on.

Can anyone help?

-Maura
 
M

Milly Staples [MVP - Outlook]

SpamBayes.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, mccicc asked:

| Hi,
|
| I've been through the forums repeatedly and have seen no true "fix"
| for the following problem:
|
| My email address is being bombarded by "corrupt header" emails that
| contain no sender or subject information. Outlook 2003 blocks the
| download and then the receipt process starts again -- and I end up
| with only emails that are on one side of the date of the corrupt
| email and since the server isn't being cleared, the process repeats
| again and again.
|
| Yes, I can delete the email through a webmail account, but that's a
| workaround, not a cure.
|
| I've downloaded all updates and have had the problem whether or not my
| antivirus or firewall programs are on.
|
| Can anyone help?
|
| -Maura
 
M

mccicc

Thanks, Milly, for the suggestion. As I said, my main problem is that Outlook
is not processing the corrupt e-mails. I went to
http://spambayes.sourceforge.net/ to read up on your suggestion, but I'm not
a programmer, so I'm not sure how it may help. Perhaps you can elaborate? I
like to know what I'm getting into before I add a new program to my 'puter.

Thanks!

- Maura
 
J

Jeff Stephenson [MSFT]

Try turning off any anti-virus or anti-spam software you may have installed
and see if that corrects the problem.
 
M

mccicc

To quote myself, I wrote: "I... have had the problem whether or not my
antivirus or firewall programs are on." So, your suggestion is not the cure.

Also, I ran SpamBayes, as per Milly's message, and it had NO effect on the
problem -- however, it did capture a lot of spam, which is nice.

Do you have a cure? Or, is there a patch coming? I know MANY other people
have had the same problem, but have had no cure. I read the posts.

- Maura
 
J

Jeff Stephenson [MSFT]

What addins do you have to Outlook (see Tools -> Options -> Other ->
Advanced Options... -> Add-In Manager...)? Could you turn on diagnostic
logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file after this happens?

I've seen posts about this, but have yet been able to track down the cause.
I'm suspicious of third-party programs in the mix, because I've been using
POP for years and have *never* had this happen.
 
M

mccicc

I will try that! Tyanks for the suggestion. Look for a followup from me
tomorrow at the earliest.

- Maura
 
M

mccicc

RE: Add-ins, I have the following checked:

Exchange Extensions property pages

Stay tuned for the logging that I'll post perhaps as early as tomorrow when
I get the same problem.

Thanks for your help!

- Maura
 
J

Jeff Stephenson [MSFT]

That add-in shouldn't be a problem. When the crash occurs, do you get
prompted to send a report to Microsoft? If so, have you done so?
 
M

mccicc

Jeff, to be accurate, Outlook doesn't "crash" -- it begins downloading and
then abruptly stops and records the following error:

Task '[email protected] - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues, contact
your server administrator or Internet service provider (ISP). The server
responded: +OK 412 octets follow.'

(BTW, is that what error logging will catch? If so, I already recorded it on
my own. And my ISP is not the problem -- I'm able to see all the emails using
webmail with no trouble. As I said, I've read many other posts with similar
problems... but no cure, yet...)

If I don't see Outlook stop mid-download, it will keep trying to download
the emails and I'll get multiples of the same emails every time it tries...
so then I go onto Webmail, erase the corrupted email and go back to Outlook
and it downloads all the emails again plus all the emails afterwards. That's
why I know Outlook is not processing the email, somehow.
 
F

frank

Dear Maura,

Do you by any chance have Norton Internet Security or the like installed?

If you do then try completely uninstalling it and see if the problem
remains? I was getting the same error and discovered it was Norton not
Outlook. have a look in what I posted on the
Symantec.customerservice.general group.

Well dear friends, it is not an Outlook problem but a Symantec one. But I
will give it to you here as this is where I first thought the problem was.
So here is the story from Symantec Technical Support. There is a bug in the
latest via Live Update. The temporary solution is:

1) Uninstall your Norton product.
2) Reboot
3) Install the product again but turn Live Update OFF
4) Go to Symantec website and download the latest Anti-Virus definitions
(Intelligent Updater I think it is called) and install those only.
5) Keep Live Update off and do not use for 48 hours. After that time
Symantec assure me the problem component will have been replaced.

Best of luck and hope that helps.

Frank
 
B

Brian Tillman

mccicc said:
And my ISP is not the problem -- I'm able to
see all the emails using webmail with no trouble.
Click to expand...

The fact that you can see mail with the web mail interface has no bearing on
whether or not your ISPs POP server is working correctly. The two are
unrelated.
 
M

mccicc

Why is that?

Brian Tillman said:
The fact that you can see mail with the web mail interface has no bearing on
whether or not your ISPs POP server is working correctly. The two are
unrelated.
Click to expand...
 
J

Jeff Stephenson [MSFT]

I'll second Frank's suggestion - if you have any anti-virus software set to
scan mail as it arrives, turn the mail scanning off. It seems that many of
these products can cause this problem.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
G

gregf

frank said:
Dear Maura,

Do you by any chance have Norton Internet Security or the like installed?

If you do then try completely uninstalling it and see if the problem
remains? I was getting the same error and discovered it was Norton not
Outlook. have a look in what I posted on the
Symantec.customerservice.general group.

Well dear friends, it is not an Outlook problem but a Symantec one. But I
will give it to you here as this is where I first thought the problem was.
So here is the story from Symantec Technical Support. There is a bug in the
latest via Live Update. The temporary solution is:

1) Uninstall your Norton product.
2) Reboot
3) Install the product again but turn Live Update OFF
4) Go to Symantec website and download the latest Anti-Virus definitions
(Intelligent Updater I think it is called) and install those only.
5) Keep Live Update off and do not use for 48 hours. After that time
Symantec assure me the problem component will have been replaced.

Best of luck and hope that helps.

Frank
Click to expand...
 
G

gregf2409

Thanks Frank,

I went searching for information as to why I was getting a recieving
error 0x800CCC0F. Came across several things that both Microsoft and
Symantec said to do to get around the issue. I tried all their
suggestions and nothing. So I finally took your advise and Uninstall my
Norton Internet Sucurity 2004. Problem solved I've reinstalled NIS and
I'm leaving Live Upate OFF all the time its given me nothing but
problems every time it's allowed the run on its own. I check for
update every other day.
Thanks,
Greg
 
M

mccicc

I followed your suggestion, Frank, and thought it fixed the problem, but then
when I went back to using Live Update (which is what I think you suggested),
the problem was back again. I thought leaving it off for 48 hours would fix
the problem?

I'm going to try one more time, given Greg's positive experience.

Anyone know an AV that doesn't interfere with email receiving? This has been
HIGHLY upsetting.

- Maura
 
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