Outlook 2003 Printing Message Headers

[chris_bridges]

Outlook 2003 ( Updated )
Windows XP SP2 ( Assume updates are missing since user is using IE 6.0 )
IE 6.0

Users clicks on 'New' to bring up a new message. Types in an email address,
subject and body of message. Then selects print preview, the message is
previewed but is missing the header information. ( NAME then the FROM, TO
SUJECT ect ect. The body of message shows the text as expected. )

I noticed a number of posts regardin shrink to fit after updating to IE 7.0
and hot fix. Would upgrading to IE 7 solve the problem?


Thanks in advance
Chris

 

[Scott Hippauf]

This is somewhat along the same lines as Chris'. I have a user that when he
receives html formatted emails, the TO:, FROM:,
and SUBJECT: fields do not print. I have not tested what Chris is doing. All
other plain text and rich text formatted emails print fine. To workaround
this, I click on Edit > Edit Message then Format > Plain Text, the emails
print out fine.

There must be a way to fix since it isn't practical to expect users to go
through these gyrations just to print an html email.

Printing is sent to an HP deskjet 5650 desktop printer connected via USB.
User has "Use Word as email editor" checked. XP SP2 with updates as of 10/1,
Office 2003 installed with SP2 not SP3.

 

[chris_bridges]

Scott,

My user was able to work around the issue by removing Word 2003 as the
default editor. However I agree with you, she is going to eventually going to
need to use Word and will be in the same situation. I am pushing her for
Outlook 2007 as the solution. At any rate she is happy now. Thanks for the
follow up

Chris

 

[Hal Hostetler [MVP P/I]]

See if this helps:

http://support.microsoft.com/kb/931657
The e-mail message header does not print when you try to print an e-mail
message by using either Microsoft Office Outlook 2003 or Microsoft Outlook
Express

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[chris_bridges]

Hal,

I noticed other others had posted this hotfix, but in my case she was using
IE 6.0 and had not upgraded to 7.0 and I was not sure if applied to my
situation. We removed Word as her editor and switched her to plain text and
she was happy, so that is good enough for me right now.

Thanks for recommendation.
Chris

 

[Diane Poremsky [MVP]]

in reading your original post, the behavior is expected when printing unsent
messages.