Outlook 2003 running slooow on new computer

[chan]

i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook 2003 data
from the old computer, and outlook runs very slow. takes several seconds to
recognise mouseclicks when browsing folders, moving around in emails, or
pulling down menus. lots of keyboard lag when setting up my email account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on the line
with dell, nothing. ran full system checks, hardware seems fine. any ideas?
thanks

 

[Roady [MVP]]

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

 

[chan]

pop3.

yes, same lag in safe mode.

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook 2003 data
from the old computer, and outlook runs very slow. takes several seconds
to
recognise mouseclicks when browsing folders, moving around in emails, or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on the
line
with dell, nothing. ran full system checks, hardware seems fine. any
ideas?
thanks

 

[Roady [MVP]]

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

pop3.

yes, same lag in safe mode.

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook 2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on the
line
with dell, nothing. ran full system checks, hardware seems fine. any
ideas?
thanks

 

[chan]

i have searched the computer and not found a file by that name. where is it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager and
look at processes, i find that outlook is sucking up system resources. even
with it doing nothing (just open), it is using between 25 and 50% of the cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

pop3.

yes, same lag in safe mode.

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook 2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on the
line
with dell, nothing. ran full system checks, hardware seems fine. any
ideas?
thanks

 

[Roady [MVP]]

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks

 

[chan]

roady, we are making some progress!

i disabled all add-ins, including virus scanning. no change.

i went to your webpage and tried everything that you suggest (i finally
found outcmd.dat). no change, until i changed the profile. i created a new
profile named TEST, then opened the old pst file (166,673kb). this created a
second set of "personal folders", with all my original data, and it worked
perfectly! great performance. task manager showed 0 cpu use with the
application idle, memory usage between 30,000 and 45,000K.

so i changed mail delivery to the old pst, disconnected and deleted the new,
small pst that was created when i set up the new profile (making the second
set of "personal folders" go away). it got slow again! task manager now
showed outlook taking as much as 50% of cpu usage (application sitting idle)
and around 25,000k of memory at startup, climbing as time goes on.

so i did it again. new profile, opened the old pst. two sets of personal
folder, one empty, the other with my old data, great performance. changed
mail delivery to the old set of personal folders...slow. back to the new,
small set of personal folders...fast. back to the old, large (166,673kb) set
of personal folders...slow.

so, the problem revolves around where the mail is being delivered to. the
old pst file does not seem to be overly large, and i have scanned it with
scanpst, no errors. ideas? should i import the old data into the new pst
and see what happens?

thanks

chan

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks

 

[Michael77056]

Chan, I had the same problem a month ago when I reformatted my disk and after
2 days of researching around resolved the problem. Unfortunately do not
remember how I did it. Today I had to reformat my hard disk again, and sure
enough have the same problem. Now I don;t know how to fix it again. Did you
ever find the solution to this problem?! Thanx

roady, we are making some progress!

i disabled all add-ins, including virus scanning. no change.

i went to your webpage and tried everything that you suggest (i finally
found outcmd.dat). no change, until i changed the profile. i created a new
profile named TEST, then opened the old pst file (166,673kb). this created a
second set of "personal folders", with all my original data, and it worked
perfectly! great performance. task manager showed 0 cpu use with the
application idle, memory usage between 30,000 and 45,000K.

so i changed mail delivery to the old pst, disconnected and deleted the new,
small pst that was created when i set up the new profile (making the second
set of "personal folders" go away). it got slow again! task manager now
showed outlook taking as much as 50% of cpu usage (application sitting idle)
and around 25,000k of memory at startup, climbing as time goes on.

so i did it again. new profile, opened the old pst. two sets of personal
folder, one empty, the other with my old data, great performance. changed
mail delivery to the old set of personal folders...slow. back to the new,
small set of personal folders...fast. back to the old, large (166,673kb) set
of personal folders...slow.

so, the problem revolves around where the mail is being delivered to. the
old pst file does not seem to be overly large, and i have scanned it with
scanpst, no errors. ideas? should i import the old data into the new pst
and see what happens?

thanks

chan

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----

i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

:

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks

 

[Telb]

I have the same problem, a new Dell XPS 1710 running outlook 2003, same
symptoms as yours. There appear to be others with Dell's (dont know if that
is significant) under 'Performance' "Why is outlook hogging my processor". I
have no answers yet eithier.

 

[LAC]

Michael: I am seeking a clarification of your post below.

1. With respect to the remaming of the two files, are you copying the newly
created outlook.pst and archive.pst and then renming them as noted such that
there are two files in existence: for example the outlook.pst &
outlookold.pst and the archive.pst & archiveold.pst?
2. As for transfering the .pst files, even though I have been struggling
with a slowely performing Outlook my emails are now significantly more
voluminous on my Dell 1505 than they were on my old laptop. Would a back up
of the current .pst files as they exist on the Dell 1505 work? For example I
would export the 1505 .pst files to an external hard drive then import them
into the newly created .pst file?

Chan I found the problem. To fix this issue you need to open Outlook and let
it create the blank/new outlook.pst and archive.pst files. Then you re-name
these two files (e.g., outlookold.pst, etc.). Then you copy your old
outlook.pst and archive .pst files (the ones with all the roiginal data) from
another computer or whereever to the same folder/location where the
outlook.pst file is. Then you open Outlook and voila. It is all there and
working fine.

I know a lot of people are having problems with this issue. I am new to this
site and don;t know how to post this for everyone to see. You are welcome to
do this is you like. Thank you and happy outlooking....

roady, we are making some progress!

i disabled all add-ins, including virus scanning. no change.

i went to your webpage and tried everything that you suggest (i finally
found outcmd.dat). no change, until i changed the profile. i created a new
profile named TEST, then opened the old pst file (166,673kb). this created a
second set of "personal folders", with all my original data, and it worked
perfectly! great performance. task manager showed 0 cpu use with the
application idle, memory usage between 30,000 and 45,000K.

so i changed mail delivery to the old pst, disconnected and deleted the new,
small pst that was created when i set up the new profile (making the second
set of "personal folders" go away). it got slow again! task manager now
showed outlook taking as much as 50% of cpu usage (application sitting idle)
and around 25,000k of memory at startup, climbing as time goes on.

so i did it again. new profile, opened the old pst. two sets of personal
folder, one empty, the other with my old data, great performance. changed
mail delivery to the old set of personal folders...slow. back to the new,
small set of personal folders...fast. back to the old, large (166,673kb) set
of personal folders...slow.

so, the problem revolves around where the mail is being delivered to. the
old pst file does not seem to be overly large, and i have scanned it with
scanpst, no errors. ideas? should i import the old data into the new pst
and see what happens?

thanks

chan

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

:

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks

 

[Michael77056]

LAC, please follow the instructions below for the latest in the "fix" to slow
e-mails when installing outlook for the first time in a new computer.

Note: an export/import isn't a proper backup/restore. DO NOT USE THIS OPTION.

SEE BELOW!!!

1) Connect the old pst-file in your newly created mail profile - To restore
your outlook.pst and archive.pst files, copy the files to the location where
you want to work with it like C:\My Documents\Outlook Files. If you restored
from CD/DVD make sure you uncheck the "Read Only" file attribute by right
clicking the files and choose Properties. Now open Outlook and “connect†to
both of the outlook.pst and archive.pst files by choosing File-> Open->
Outlook Data File... one at a time.

2) Restart Outlook – and if asked select the new folder where the
outlook.pst and archive.pst files are (C:\My Documents\Outlook Files)

3) Set the new Personal Folders as the default delivery location - Through
Tools-> E-mail Accounts-> Next, and then the dropdown list at the bottom,
select the new “Personal Foldersâ€.

4) Restart Outlook

5) Disconnect the empty pst-file - To disconnect right click the root of the
folders in Outlook and choose Close. If thisd does not work, or a better way
might be…(see next instruction)

6) Delete the older “Personal Folders†– Go to Data File Management, select
the older “Personal Folder†and “Removeâ€

Good luck - Michael

Michael: I am seeking a clarification of your post below.

1. With respect to the remaming of the two files, are you copying the newly
created outlook.pst and archive.pst and then renming them as noted such that
there are two files in existence: for example the outlook.pst &
outlookold.pst and the archive.pst & archiveold.pst?
2. As for transfering the .pst files, even though I have been struggling
with a slowely performing Outlook my emails are now significantly more
voluminous on my Dell 1505 than they were on my old laptop. Would a back up
of the current .pst files as they exist on the Dell 1505 work? For example I
would export the 1505 .pst files to an external hard drive then import them
into the newly created .pst file?

Chan I found the problem. To fix this issue you need to open Outlook and let
it create the blank/new outlook.pst and archive.pst files. Then you re-name
these two files (e.g., outlookold.pst, etc.). Then you copy your old
outlook.pst and archive .pst files (the ones with all the roiginal data) from
another computer or whereever to the same folder/location where the
outlook.pst file is. Then you open Outlook and voila. It is all there and
working fine.

I know a lot of people are having problems with this issue. I am new to this
site and don;t know how to post this for everyone to see. You are welcome to
do this is you like. Thank you and happy outlooking....

roady, we are making some progress!

i disabled all add-ins, including virus scanning. no change.

i went to your webpage and tried everything that you suggest (i finally
found outcmd.dat). no change, until i changed the profile. i created a new
profile named TEST, then opened the old pst file (166,673kb). this created a
second set of "personal folders", with all my original data, and it worked
perfectly! great performance. task manager showed 0 cpu use with the
application idle, memory usage between 30,000 and 45,000K.

so i changed mail delivery to the old pst, disconnected and deleted the new,
small pst that was created when i set up the new profile (making the second
set of "personal folders" go away). it got slow again! task manager now
showed outlook taking as much as 50% of cpu usage (application sitting idle)
and around 25,000k of memory at startup, climbing as time goes on.

so i did it again. new profile, opened the old pst. two sets of personal
folder, one empty, the other with my old data, great performance. changed
mail delivery to the old set of personal folders...slow. back to the new,
small set of personal folders...fast. back to the old, large (166,673kb) set
of personal folders...slow.

so, the problem revolves around where the mail is being delivered to. the
old pst file does not seem to be overly large, and i have scanned it with
scanpst, no errors. ideas? should i import the old data into the new pst
and see what happens?

thanks

chan


:

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

:

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks

 

[LAC]

Thanks for the guidance.

I ran through the "fix" several times and each time the result was the
same... no change. Working with the Dell techs and using some MS tools we
discovered that Dell's Media Direct software was attempting to write to the
hard drive every ten seconds or so. Disabling the software fixed the
problem. I'm using an Insprion 1505 with Media Direct.

LAC, please follow the instructions below for the latest in the "fix" to slow
e-mails when installing outlook for the first time in a new computer.

Note: an export/import isn't a proper backup/restore. DO NOT USE THIS OPTION.

SEE BELOW!!!

1) Connect the old pst-file in your newly created mail profile - To restore
your outlook.pst and archive.pst files, copy the files to the location where
you want to work with it like C:\My Documents\Outlook Files. If you restored
from CD/DVD make sure you uncheck the "Read Only" file attribute by right
clicking the files and choose Properties. Now open Outlook and “connect†to
both of the outlook.pst and archive.pst files by choosing File-> Open->
Outlook Data File... one at a time.

2) Restart Outlook – and if asked select the new folder where the
outlook.pst and archive.pst files are (C:\My Documents\Outlook Files)

3) Set the new Personal Folders as the default delivery location - Through
Tools-> E-mail Accounts-> Next, and then the dropdown list at the bottom,
select the new “Personal Foldersâ€.

4) Restart Outlook

5) Disconnect the empty pst-file - To disconnect right click the root of the
folders in Outlook and choose Close. If thisd does not work, or a better way
might be…(see next instruction)

6) Delete the older “Personal Folders†– Go to Data File Management, select
the older “Personal Folder†and “Removeâ€

Good luck - Michael

Michael: I am seeking a clarification of your post below.

1. With respect to the remaming of the two files, are you copying the newly
created outlook.pst and archive.pst and then renming them as noted such that
there are two files in existence: for example the outlook.pst &
outlookold.pst and the archive.pst & archiveold.pst?
2. As for transfering the .pst files, even though I have been struggling
with a slowely performing Outlook my emails are now significantly more
voluminous on my Dell 1505 than they were on my old laptop. Would a back up
of the current .pst files as they exist on the Dell 1505 work? For example I
would export the 1505 .pst files to an external hard drive then import them
into the newly created .pst file?

Chan I found the problem. To fix this issue you need to open Outlook and let
it create the blank/new outlook.pst and archive.pst files. Then you re-name
these two files (e.g., outlookold.pst, etc.). Then you copy your old
outlook.pst and archive .pst files (the ones with all the roiginal data) from
another computer or whereever to the same folder/location where the
outlook.pst file is. Then you open Outlook and voila. It is all there and
working fine.

I know a lot of people are having problems with this issue. I am new to this
site and don;t know how to post this for everyone to see. You are welcome to
do this is you like. Thank you and happy outlooking....

:

roady, we are making some progress!

i disabled all add-ins, including virus scanning. no change.

i went to your webpage and tried everything that you suggest (i finally
found outcmd.dat). no change, until i changed the profile. i created a new
profile named TEST, then opened the old pst file (166,673kb). this created a
second set of "personal folders", with all my original data, and it worked
perfectly! great performance. task manager showed 0 cpu use with the
application idle, memory usage between 30,000 and 45,000K.

so i changed mail delivery to the old pst, disconnected and deleted the new,
small pst that was created when i set up the new profile (making the second
set of "personal folders" go away). it got slow again! task manager now
showed outlook taking as much as 50% of cpu usage (application sitting idle)
and around 25,000k of memory at startup, climbing as time goes on.

so i did it again. new profile, opened the old pst. two sets of personal
folder, one empty, the other with my old data, great performance. changed
mail delivery to the old set of personal folders...slow. back to the new,
small set of personal folders...fast. back to the old, large (166,673kb) set
of personal folders...slow.

so, the problem revolves around where the mail is being delivered to. the
old pst file does not seem to be overly large, and i have scanned it with
scanpst, no errors. ideas? should i import the old data into the new pst
and see what happens?

thanks

chan


:

Sounds like a faulty add-in then. If you have a virus scanner that
integrates with Outlook disable this integration and try again.

For additional solutions also see;
http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i have searched the computer and not found a file by that name. where is
it
supposed to be? i do have the computer set to show hidden files and
folders...

since my first post, i have noticed something. when i open task manager
and
look at processes, i find that outlook is sucking up system resources.
even
with it doing nothing (just open), it is using between 25 and 50% of the
cpu,
and increasing amounts of memory. when it first opens, it will be using
about 40,000k, but over time, memory usage just grows and grows...i have
seen
it over 750,000k. and this is just with it open! not doing anything with
it....

chan

:

Locate outcmd.dat and rename it to .old. This will reset the Toolbars. A
corrupt outcmd.dat file can make Outlook unresponsive.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
pop3.

yes, same lag in safe mode.

:

What account type are you using?
Do you have the same lag when you load Outlook in safe mode?
Start-> Run; outlook.exe /safe

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i just bought a new dell 1505 laptop, 2 gb ram. moved my outlook
2003
data
from the old computer, and outlook runs very slow. takes several
seconds
to
recognise mouseclicks when browsing folders, moving around in
emails,
or
pulling down menus. lots of keyboard lag when setting up my email
account,
but none when typing emails. i have compacted the mail databases,
reinstalled office, reimported the data, same problem. 4 hours on
the
line
with dell, nothing. ran full system checks, hardware seems fine.
any
ideas?
thanks