M
MCSE
Entourage won't login to Exchange yielding error messages:
Eail could not be received at this time. The server for account "John's
Email Account" returned the error "Logon failure: unknown username or bad
password. Your username/password or security settings may be incorrect.
Would you like to try re-entering your password?" (OS 10.4 and OS 9.1 manual
setup login error -- clicking the Yes button and re-entering the password
yields the same message.)
<OR>
"Logon failure: unknown username or bad password -17900" (Verify button in
Entourage on OS 10.2.8/Entourage 2004)
Here's what has been done so far:
1. Windows 2003 Server SBS has been fully patched
2. Exchange configured & successfully tested using OWA and Outlook 2003
3. IMAP service was changed from disabled to enabled and set to auto start
4. IMAP virtual server was started
5. verified SMTP service running
6. verified SMTP Virtual Server running
7. Server was cold booted.
8. On Entourage Account Settings tab tried:
a. Account ID -- tried AD usernames (john and (e-mail address removed)),
Exchange usernames (jsmith and (e-mail address removed)), also tried a user
account all yielded the above error
b. Exchange server -- tried ip address (used both 192.168.1.1 AND
192.168.1.1/exchange), fqdn (used SERVER.addomain.local and
SERVER.addomain.local/EXCHANGE), and URL (http://192.168.1.1/EXCHANGE AND
http://SERVER.webdomain.com/EXCHANGE). It finds the server via either ip
address and fqdn methods but reports "The server can't be found" when using
the URL method.) This does not appear to be a DNS issue (see details #4,
below).
9. On Directory tab tried:
a. Tried LDAP Server names ldap.server.addomain.local and 192.168.1.1
and also tried leaving this blank
b. Tried Search Base cn=users,dc=addomain,dc=com and also tried
leaving this blank
c. Tried Advanced Settings The Server Requires Me to Log On (checked
and unchecked) and Override default LDAP port 3268 (checked and unchecked at
port 389), all 4 permutations
10. Tried Entourage 2004 11.1.0 on Mac OS 10.2.8 and OS 10.4.1 and
Entourage 2001 SR1 9.0.1 on Mac OS 9.1. Resulted in same error message at
top.
11. Tried deleting and recreating the Entourage Exchange account
12. Tried restarting Entourage after each change (e.g., 8 & 9, above)
Details:
1. Customer has SBS2003 (fully patched) running Exchange 2003 with PC and
Mac clients running Outlook 2003 (PC running XP) and Entourage 2004 & 2001
(Mac running OS X 10.2.8 and 10.4.1)
2. OWA works fine with Macs (OS X 10.2.8 & 10.4.1) & PC (XP) by entering
http://192.168.1.1/EXCHANGE and entering the AD username & password.
3. Outlook 2003 works fine with PC (XP).
4. ping server.webdomain.com and ping server.addomain.local both show
success!
5. we do not have SSL and it is NOT an option
6. we do not have root certificates installed on the Macs, as suggested by
the first error message, but multiple articles indicate this is not a problem
and that you should be able to login with your username and password
credentials, which yield the first error at top.
Please help!
Eail could not be received at this time. The server for account "John's
Email Account" returned the error "Logon failure: unknown username or bad
password. Your username/password or security settings may be incorrect.
Would you like to try re-entering your password?" (OS 10.4 and OS 9.1 manual
setup login error -- clicking the Yes button and re-entering the password
yields the same message.)
<OR>
"Logon failure: unknown username or bad password -17900" (Verify button in
Entourage on OS 10.2.8/Entourage 2004)
Here's what has been done so far:
1. Windows 2003 Server SBS has been fully patched
2. Exchange configured & successfully tested using OWA and Outlook 2003
3. IMAP service was changed from disabled to enabled and set to auto start
4. IMAP virtual server was started
5. verified SMTP service running
6. verified SMTP Virtual Server running
7. Server was cold booted.
8. On Entourage Account Settings tab tried:
a. Account ID -- tried AD usernames (john and (e-mail address removed)),
Exchange usernames (jsmith and (e-mail address removed)), also tried a user
account all yielded the above error
b. Exchange server -- tried ip address (used both 192.168.1.1 AND
192.168.1.1/exchange), fqdn (used SERVER.addomain.local and
SERVER.addomain.local/EXCHANGE), and URL (http://192.168.1.1/EXCHANGE AND
http://SERVER.webdomain.com/EXCHANGE). It finds the server via either ip
address and fqdn methods but reports "The server can't be found" when using
the URL method.) This does not appear to be a DNS issue (see details #4,
below).
9. On Directory tab tried:
a. Tried LDAP Server names ldap.server.addomain.local and 192.168.1.1
and also tried leaving this blank
b. Tried Search Base cn=users,dc=addomain,dc=com and also tried
leaving this blank
c. Tried Advanced Settings The Server Requires Me to Log On (checked
and unchecked) and Override default LDAP port 3268 (checked and unchecked at
port 389), all 4 permutations
10. Tried Entourage 2004 11.1.0 on Mac OS 10.2.8 and OS 10.4.1 and
Entourage 2001 SR1 9.0.1 on Mac OS 9.1. Resulted in same error message at
top.
11. Tried deleting and recreating the Entourage Exchange account
12. Tried restarting Entourage after each change (e.g., 8 & 9, above)
Details:
1. Customer has SBS2003 (fully patched) running Exchange 2003 with PC and
Mac clients running Outlook 2003 (PC running XP) and Entourage 2004 & 2001
(Mac running OS X 10.2.8 and 10.4.1)
2. OWA works fine with Macs (OS X 10.2.8 & 10.4.1) & PC (XP) by entering
http://192.168.1.1/EXCHANGE and entering the AD username & password.
3. Outlook 2003 works fine with PC (XP).
4. ping server.webdomain.com and ping server.addomain.local both show
success!
5. we do not have SSL and it is NOT an option
6. we do not have root certificates installed on the Macs, as suggested by
the first error message, but multiple articles indicate this is not a problem
and that you should be able to login with your username and password
credentials, which yield the first error at top.
Please help!