Outlook 2003

K

Kathy

I have a user who is having an issue with his email. When he click on the top
email message it also turn the other unread messages before that as read.

any ideas?
 
B

Brian Tillman

Kathy said:
I have a user who is having an issue with his email. When he click on
the top email message it also turn the other unread messages before
that as read.

I don't understand the problem description. Can you be more specific?
 
K

Kathy

When you open Outlook and you have 10 unread messages and you click on the
top one with the other 9 below the one you open and all the 9 others messages
also go to the read mode. I have not open any of them yet and it looks like I
read them all.
Does this help?
 
B

Brian Tillman

Kathy said:
When you open Outlook and you have 10 unread messages and you click
on the top one with the other 9 below the one you open and all the 9
others messages also go to the read mode. I have not open any of them
yet and it looks like I read them all.
Does this help?

It helps in that I now know what you mean, but I've never enountered it
before. What type of account is it? Do you have any antispam add-ins
installed?
 
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