Outlook 2003

[Trish]

Hi, after extensive problems with Outlook 2003, just recently, I would like
to re-install Outlook 2003. When I put in the Microsoft Office Professional
2003 disk, it brings up lots of files. How do I know what files to use for
installing (or re-installing) just Outlook (and none of the other
applications) and do I need to uninstall Outlook first? If I do need to
uninstall it first, how do I isolate it from the other applications, eg Word,
Excel et al?
Many thx for your help.

 

[Brian Tillman]

Hi, after extensive problems with Outlook 2003, just recently, I
would like to re-install Outlook 2003. When I put in the Microsoft
Office Professional 2003 disk, it brings up lots of files. How do I
know what files to use for installing (or re-installing) just Outlook
(and none of the other applications) and do I need to uninstall
Outlook first? If I do need to uninstall it first, how do I isolate
it from the other applications, eg Word, Excel et al?
Many thx for your help.

You should use Control Panel's Add/Remove Programs to perform a repair
install.

That said, you could also try Help>Detect and Repair from any Office
application. Keep in mind, too, that reinstalling Outlook addresses fewer
problems that you might think. Often, a new mail profile will fix the
problem. If you elect to reinstall, you might consider using the WIndows
Installer Cleanup Utility to remove all traces of Office 2003 and then
reinstall the entire package. You won't lose any data. All of the Excel
and Word documents, as well as the mail data you have, should remain intact
and be available after the reinstall.

 

[Trish]

Thanks Brian. Again the Detect and Repair did nothing. I then went to the
profiles and deleted Outlook and created it again. Now I can get into
Outlook. How do I now bring in my contacts? My .psi files are all intact
and I am sure (hoping) it is just a matter of procedure. Is there any way I
can recover my old read emails (which had been deleted from the server but
were copies that still needed my attention? Also, can I recover my calendar
information? Thanks for your help. Cheers. Trish

 

[Brian Tillman]

Thanks Brian. Again the Detect and Repair did nothing. I then
went to the profiles and deleted Outlook and created it again. Now
I can get into Outlook. How do I now bring in my contacts? My .psi
files are all intact and I am sure (hoping) it is just a matter of
procedure. Is there any way I can recover my old read emails (which
had been deleted from the server but were copies that still needed my
attention? Also, can I recover my calendar information? Thanks for
your help. Cheers. Trish

Your contacts and calendar are in the same PST as your mail. Properly
adding your PST to a mail profile will result in your ability to see all the
data it contains. How did you connect the PST to your mail profile? See
this: http://www.howto-outlook.com/faq/newprofile.htm

 

[Trish]

Hello again, I am tearing my hair out!! :-( I have followed eveything it
says in the instructions. I still cannot connect my Outlook.pst file to
Outlook. In Outlook if I go to File > Open > Outlook Data File, I can see
the .pst file. It gives me the option to use a file association and when I
bring up the list, Outlook isn't there, so I cannot even open it. Every
time I select the .pst file I get the following messages "Personal folders -
This information has not been configured. Select an existing file to
configure, or type the name of a new file to create" and "Properties for this
information service must be defined prior to use". I have also purchased a
new laptop and wanted to copy the Outlook.pst file to the new laptop, but I
am afraid it may be corrupted and I don't wish to transfer corrupted files in
case I recreate this nightmare on the new machine. I really hope someone
out there can help me with this. Many thanks in advance. Trish

 

[Trish]

I would be extremely grateful if someone could help me with this! It is most
urgent now. So many thanks. Trish

 

[Brian Tillman]

Hello again, I am tearing my hair out!! :-( I have followed
eveything it says in the instructions. I still cannot connect my
Outlook.pst file to Outlook. In Outlook if I go to File > Open >
Outlook Data File, I can see the .pst file. It gives me the option
to use a file association and when I bring up the list, Outlook isn't
there, so I cannot even open it.

Then you're not doing it correctly. Only if you are trying to open the file
from within Windows Explorer will you be asked for the file association.
You must open the file from WITHIN OUTLOOK or from the Mail applet in
Control Panel.

Every time I select the .pst file
I get the following messages "Personal folders - This information has
not been configured. Select an existing file to configure, or type
the name of a new file to create" and "Properties for this
information service must be defined prior to use".

Describe EXACTLY the steps you are using from the beginning when you create
a new mail profile to the point when you get this error.

I have also
purchased a new laptop and wanted to copy the Outlook.pst file to the
new laptop, but I am afraid it may be corrupted and I don't wish to
transfer corrupted files in case I recreate this nightmare on the new
machine. I really hope someone out there can help me with this.
Many thanks in advance. Trish

The sympttoms you describe are not indicative of corruption in the PST and I
don't believe you'll cause problems on the new PC by using the old PST on it
unless you do not configure the mail profile on new PC correctly.

 

[Trish]

Hi Brian, thanks so much for sticking with me on this problem ... believe me,
it is appreciated. OK, here is what I did (several times). In Control
Panel I went to Mail and selected Show Profiles. I only had Outlook there.
I created a new one called Outlook_new. I made it the default. I then
went to Outlook and selected File > Open and selected Outlook.pst which is
the Outlook file that contains all my data. This is when I get all these
messages I mentioned earlier. I also keep getting one of those Microsoft
messages saying Outlook has encountered a problem and needs to close, and
gives me the option to send or not send the problem to Microsoft. When
looking at the .pst files, I notice that every time I tried to create a new
profile, it has added another .pst file, so I have, eg Outlook2.pst,
Outlook3.pst etc. However, Outllook.pst is the one I want. When I go back
to the mail profiles through Control Panel > Mail, and check the settings, it
is linked to these newly created .pst files and not the one I want. In
Outlook > File> Open, when I try to get the RIGHT file by double clicking,
this is when i get that message about file associations .... wierd, to say
the least. As an aside, I did run Scanpst.exe and it did find an error and
repaired it. This was a couple of days ago and it has made no difference to
my problem. Are you able to suggest what I am doing wrong?

The Outlook has encountered a problem etc details are:

AppName: outlook.exe AppVer: 11.0.8206.0 AppStamp:479fce0d
ModName: mspst32.dll ModVer: 11.0.8200.0 ModStamp:472f9538
fDebug: 0 Offset: 0000817b I was unable to copy the next screen.

Again, I appreciate your support. Many thanks. Trish

 

[Brian Tillman]

Hi Brian, thanks so much for sticking with me on this problem ...
believe me, it is appreciated. OK, here is what I did (several
times). In Control Panel I went to Mail and selected Show Profiles.
I only had Outlook there. I created a new one called Outlook_new. I
made it the default. I then went to Outlook and selected File >
Open and selected Outlook.pst which is the Outlook file that contains
all my data. This is when I get all these messages I mentioned
earlier.

Are you saying by "went to Outlook" that you started Outlook and then used
File>Open>Outlook Data File? If so, it will NOT say that the file isn't
associated with a program and that you should choose one, so I still think
I'm failing to understand what you're describing.

Why not use the Data Files button in Control Panel to add the PST to your
mail profile BEFORE you open Outlook? Use the E-mail Accounts button the
Mail applet to make sure your accounts are properly configured and that
you're using the correct PST as the delivery location. Outlook should
behave properly after that.

I also keep getting one of those Microsoft messages saying
Outlook has encountered a problem and needs to close, and gives me
the option to send or not send the problem to Microsoft. When
looking at the .pst files, I notice that every time I tried to create
a new profile, it has added another .pst file, so I have, eg
Outlook2.pst, Outlook3.pst etc.

This is correct. Creating a new mail profile with Outlook 2003 will also
create a new PST. It doesn't matter. Configure the profile to use the
correct PST and delete the others BEFORE opening Outlook.

 

[Trish]

Hi Brian, I continue to despair! Thanks for your email and advice. I have
been through it all over and over again. I did try to set everything up in
Control Panel | Mail. I set up a new profile and it automatically assigned
outlook4.pst. When I go to the data files and settings, i can see it there.
However, try as i might, I cannot change it to outlook.pst, even thought it
is there. I then copied outlook.pst and called it outlook4.pst and i
continue to get error messages, saying it is not there!
Referring to your other question, when I sent I went to Outlook, yes i did
open Outlook and then went to open with data file. This brings me to the
personal files, where I can clearly see outlook.pst, but when I double click
it i DO get the question about file associations. i very much appreciate
your continued support and hope this problem is not as frustrating for you as
it is for me! I have followed your suggestions to the letter! Thanks again
and I look forward to your further advice. Cheers. Trish

 

[Trish]

Hi Brian, further to my posting of today, I forget to mention that when I go
to the data files (via Control Panel | Mail) and try to connect to the
correct pst file, I am now getting a message about RUNDLL An exception
occurred .... Thanks. Trish

 

[Brian Tillman]

Hi Brian, further to my posting of today, I forget to mention that
when I go to the data files (via Control Panel | Mail) and try to
connect to the correct pst file, I am now getting a message about
RUNDLL An exception occurred .... Thanks. Trish

I'm afraid I'm out of suggestions except one: were I you, I'd completely
remove Office 2003 using the WIndows Installer Cleanup Utility and reinstall
it. Your old PST should be OK, but make a copy of it before you do this.

 

[Trish]

Hi Brian

May I thank you for all your support and for not baling out on me! I did
reinstall Outlook 2003 and it is now working fine. Also, I have set up my
new laptop with Vista and Office Pro 2007 and had no problem hooking it up
with a copy of my .pst file. So, thank you again for your kindness and
patience. Cheers. Trish

 

[Brian Tillman]

May I thank you for all your support and for not baling out on me!

Of course!

I did reinstall Outlook 2003 and it is now working fine. Also, I
have set up my new laptop with Vista and Office Pro 2007 and had no
problem hooking it up with a copy of my .pst file. So, thank you
again for your kindness and patience.

I'm glad it's working now. You're welcome.

 

[Eleni]

You should use Control Panel's Add/Remove Programs to perform a repair
install.

That said, you could also try Help>Detect and Repair from any Office
application. Keep in mind, too, that reinstalling Outlook addresses fewer
problems that you might think. Often, a new mail profile will fix the
problem. If you elect to reinstall, you might consider using the WIndows
Installer Cleanup Utility to remove all traces of Office 2003 and then
reinstall the entire package. You won't lose any data. All of the Excel
and Word documents, as well as the mail data you have, should remain intact
and be available after the reinstall.