Same deal here. Able2Extract software was uninstalled and Outlook started behaving. Thanks for the fix!
Roady [MVP] wrote:
Re: Outlook 2007 crashes when trying to open an Email
30-Sep-09
You're welcome
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Previous Posts In This Thread:
Outlook 2007 crashes when trying to open an Email
This fault doesn???t happen will all Emails, but I have had three from
different people in the last 2 weeks.
When I double click on the Email Outlook restarts. But if I just single
click on it with the Reading pain open then it just hangs.
Once I kept on trying and it eventually opened, but not anymore.
Is there a fix for this?
What's logged to the Event Viewer regarding this?
What's logged to the Event Viewer regarding this?
See
http://www.msoutlook.info/question/317
Does it work correctly in Outlook Safe Mode?
Start-> Run; outlook.exe /safe
If you have a virus scanner that integrates with Outlook, uninstall this
integration component of your virus scanner and see if it still happens with
new emails that come in.
See
http://www.msoutlook.info/question/20
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When the error happens the following error is logged in the event
When the error happens the following error is logged in the event viewer
Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e,
faulting module a2xaddin.dll, version 1.0.0.1, stamp 4a64a74e, debug? 0,
fault address 0x0000936d.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Followed by an information entry of
Bucket 1377023193, bucket table 1, faulting application outlook.exe, version
12.0.6504.5000, stamp 49e7f47e, faulting module a2xaddin.dll, version
1.0.0.1, stamp 4a64a74e, debug? 0, fault address 0x0000936d.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
But when in safe mode the Email opens without any problem.
:
The vent log entry suggest that this issue is caused by the addin Able2Extract.
The vent log entry suggest that this issue is caused by the addin
Able2Extract. Disable/uninstall/update it or contact Investintech support.
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Thanks for that Roady. You were correct.
Thanks for that Roady. You were correct. Disabling that Add-in fixed the
problem.
:
Re: Outlook 2007 crashes when trying to open an Email
You're welcome
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