Outlook 2007 crashes with Windows 7.


L

lesperance

Outlook 7 installed with SP2.
Recently upgraded Vista to Windows 7 Ultimate 64 bit.
Outlook 2007 ran without incident.
Installed Microsoft's Security Essentials. Office 2007 ran.
Several days ago I ran Outlook with no problem. Fifteen minutes later I
tried to run Outlook and the opening window flashed on the screen and
disappeared and the error message of
"Cannot start Microsoft Outlook. Cannot open the Outlook window".
Ran the Diagnostic Tools with no result.
This does not appear to be the fault of Outlook but something else that is
blocking the opening of Outlook.

Any ideas available of what to try?

Thanks
 
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B

Brian Tillman [MVP-Outlook]

Outlook 7 installed with SP2.
Recently upgraded Vista to Windows 7 Ultimate 64 bit.
Outlook 2007 ran without incident.
Installed Microsoft's Security Essentials. Office 2007 ran.
Several days ago I ran Outlook with no problem. Fifteen minutes later I
tried to run Outlook and the opening window flashed on the screen and
disappeared and the error message of
"Cannot start Microsoft Outlook. Cannot open the Outlook window".
Ran the Diagnostic Tools with no result.
Start Outlook once with the /resetnavpane command switch.
Start>Search>outlook.exe /resetnavpane . Be sure to include the space.
 
P

Peter Foldes

Brian

All you said is "be sure you include the space"
The OP might not know where to include the space. Anyway I thought it might help.
Thanks

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 
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B

Brian Tillman [MVP-Outlook]

All you said is "be sure you include the space"
The OP might not know where to include the space.
Except that there is exactly ONE space in the example I included, so which
space was completely unambiguous.
Anyway I thought it might help.
We're all for that.
 
L

lesperance

Thanks for the solution Brian. restting the nav pane did the trick. I was
about to uninstall and reinstall Office.
I found out yesterday about the space when I tried to run outlook.exe /safe.
Overlooked the space the first time I tried. But still Outlook didn't
display in the 'safe' mode.
Thanks again for the help. Much appreciated.

Bob
 
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J

James Bollmeyer

my outlook crashes also sp 2 installed win7 64 bit. using your command switch did not help, anything else come to mind?
Outlook 7 installed with SP2.
Recently upgraded Vista to Windows 7 Ultimate 64 bit.
Outlook 2007 ran without incident.
Installed Microsoft's Security Essentials. Office 2007 ran.
Several days ago I ran Outlook with no problem. Fifteen minutes later I
tried to run Outlook and the opening window flashed on the screen and
disappeared and the error message of
"Cannot start Microsoft Outlook. Cannot open the Outlook window".
Ran the Diagnostic Tools with no result.
This does not appear to be the fault of Outlook but something else that is
blocking the opening of Outlook.

Any ideas available of what to try?

Thanks
On Tuesday, March 23, 2010 2:55 PM Brian Tillman [MVP-Outlook] wrote:
Start Outlook once with the /resetnavpane command switch.
Start>Search>outlook.exe /resetnavpane . Be sure to include the space.
On Tuesday, March 23, 2010 10:04 PM Brian Tillman [MVP-Outlook] wrote:
Yea, I already said that three hours before you posted.
On Wednesday, March 24, 2010 10:14 AM Brian Tillman [MVP-Outlook] wrote:
Except that there is exactly ONE space in the example I included, so which
space was completely unambiguous.


We're all for that.
On Wednesday, March 24, 2010 10:29 AM lesperance wrote:
Thanks for the solution Brian. restting the nav pane did the trick. I was
about to uninstall and reinstall Office.
I found out yesterday about the space when I tried to run outlook.exe /safe.
Overlooked the space the first time I tried. But still Outlook did not
display in the 'safe' mode.
Thanks again for the help. Much appreciated.

Bob

"Brian Tillman [MVP-Outlook]" wrote:
On Wednesday, March 24, 2010 1:58 PM Brian Tillman [MVP-Outlook] wrote:
You're welcome.
 

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