Outlook 2007 Indexing Options and Advanced Search options disabled

[Tim]

Im currently running Windows 7 RC1 Ultimate x64 and I recently started having
an issue with Outlook 2007. Somehow all of the advanced search options
(hitting the double arrow right of the "Search Inbox" field to specify From,
Body, Subject, etc) are disabled - i.e. greyed out and I cant use them. If I
go into Outlook Search options everything under the Indexing and Search
catagory is also disabled. Finally, I noticed if I go into Windows Indexing
Options > Modify, under Change selected locations "Microsoft Office Outlook"
is also greyed out and when I hover over it the tooltip says "Indexing of
Outlook email as been disabled by the System Administrator".

I have confirmed this isnt something set via group policy, because I have
several other similar PC's that this all works fine on. The only thing I can
think of is vaguely remembering changing some indexing options a while back
to supposedly increase performance, but I dont recall what or if I did this
before or after loading Win7.

Any suggestions are greatly appreciated!!

 

[Milly Staples [MVP - Outlook]]

Running any software programs on a pre-release version of any operating
system can have unexplained issues. It is also not supported.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Tim asked:

| Im currently running Windows 7 RC1 Ultimate x64 and I recently
| started having an issue with Outlook 2007. Somehow all of the
| advanced search options (hitting the double arrow right of the
| "Search Inbox" field to specify From, Body, Subject, etc) are
| disabled - i.e. greyed out and I cant use them. If I go into Outlook
| Search options everything under the Indexing and Search catagory is
| also disabled. Finally, I noticed if I go into Windows Indexing
| Options > Modify, under Change selected locations "Microsoft Office
| Outlook" is also greyed out and when I hover over it the tooltip says
| "Indexing of Outlook email as been disabled by the System
| Administrator".
|
| I have confirmed this isnt something set via group policy, because I
| have several other similar PC's that this all works fine on. The only
| thing I can think of is vaguely remembering changing some indexing
| options a while back to supposedly increase performance, but I dont
| recall what or if I did this before or after loading Win7.
|
| Any suggestions are greatly appreciated!!

 

[Tim]

I have no less than 3 other pcs running Outlook 2007 on Window 7 and they all
work without issue. I really dont think this has anything to do with Windows
7.

Are there any settings that could be changed / disabled that would cause
something like this to happen?

 

[Balu]

I faced the same issue with Windows 7 RC. Group Policy setting showed
"Not Configured" for outlook indexing. However, I also noticed that
there is a registry setting "PreventIndexingOutlook" set to "1" under
"HKLM/Policies/Software/Microsoft/Windows/Windows Search". (though i
never set it using any procedures)

Changed it to "0", forcibly set group policy for prevent outlook
indexing to "disabled". Changed the registry HKLM/Software/Microsoft/
Windows Search/SetupCompletedSuccessfully to "0" and restart

Outlook index is back!!!

Balu

 

[Tim]

Perfect! Thanks a TON Balu. I was on the verge of rebuilding I was getting so
frustrated with this.

It did take me a sec to track this down as you had a couple of your hives
mixed up. The PreventIndexingOutlook setting is actually under
HKLM\Software\Policies\Microsoft\Windows\Windows Search. I just did a find on
that key to figure out where it was.

Not sure how this setting got changed, but Im glad things are back to normal.


Thanks again!

 

[Pavan]

The registry is being set to "PreventIndexingOutlook" set to "1" by
Google Apps sync. Once you uninstall it, the setting reverts back to
"0" and outlook is enabled in the indexing options under control
panel. The "indexing of outlook email has been disabled by system
administrator" is not shown on mouse over