Outlook 2007 lost files

J

JohnVB

I recently set up 2 mail accounts in outlook 2007 on a new Vista computer
with office 2007 pre-installed. Worked for a few weeks, then suddenly all
files (contacts, inbox, etc) disappeared. I'm unaware of anything I did, but
I have been messing around learning about 2007 and may have caused the crash
inadvertently. Got no warnings. I believe I am using the purchgased edition
of Office (not the trial version). Any ideas what happened and where to
recover the files?
 
K

K. Orland

I would first ensure that I have not accidentally filtered the view in
Outlook so that you're seeing little or nothing. If the view is not filtered,
then you may have removed your PST from Outlook.

Your mail, contacts, calendar, etc. is stored in a file called a PST
(Personal Store). The default name for it is usually outlook.pst but it can
be renamed to anything. You can do a search for your PST file. Not sure where
the search function is in Vista.
You may also have archived your mail, that file is usually called
archive.pst.
You will have to unhide hidden files and folders plus you should make sure
that you see all file extensions, then search for the PST. When you know
where it is, open Outlook and use File > Open to open the PST.

Good luck, please post back and let me know how you made out.
 
J

JohnVB

Kathleen - You got me there!

First I discovered there were two sets of Personal Folders in the Outlook
Folder List ; one was open and the other, at the bottom, was closed. when I
opened the Personal Folder at bottom of the list , then clicked "Inbox",
there were my missing Inbox and Sent Folders! However, the Contacts were
still missing.

Then I went to Control Panel>Folder Options>View>Files & Folders>Hidden
Files and Folders. The radio button was selected for "Do not show hidden
files and folders". I clicked "Show hidden files and folders", and that did
it.

This is my first use of a discussion group and I'm obviously very pleased
and grateful. Thank you very much.

JohnVB
 
B

Brian Tillman

JohnVB said:
I recently set up 2 mail accounts in outlook 2007 on a new Vista
computer with office 2007 pre-installed. Worked for a few weeks, then
suddenly all files (contacts, inbox, etc) disappeared. I'm unaware of
anything I did, but I have been messing around learning about 2007
and may have caused the crash inadvertently. Got no warnings. I
believe I am using the purchgased edition of Office (not the trial
version). Any ideas what happened and where to recover the files?
Click to expand...

I suspect your profile needs recreating, but your data should still exist.
See if this helps:
http://www.howto-outlook.com/faq/newprofile.htm
 
J

JohnVB

Thank you. I just figured it out after receiving Kathleen's post (see my
response). I appreciate your comments.
 
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