Outlook 2007 not responding

[Dluzional]

Using Outlook 2007, and like most keep the app open for mail checking.

Problem:
While outlook is open and running, about 2-3 times an hour, get the dreaded
"Outlook is not responding, check online for a solution and restart, or close"

When it reopens, it works for a bit, then seems to shut down again.

Info and addons:
Vista, 32 bit, Home, with all latest greatest updates and SP's
Outlook SP2 with all updates.
Lot's of hard drive space, 4 gigs ram, HP laptop.
Doesn't matter if AVG is running or not, currently disabled
Happens in Safe Mode also
Tried Windows Mail, and it did the same thing, so opted for Outlook 2007 to
use instead

Info from "details" portion of the error message
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6423.1000
Application Timestamp: 49b08185
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00043387
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Info from Event Viewer at time of crash:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted
1829 seconds with 0 seconds of active time. This session ended with a crash.

Log Name: Microsoft Office
Source: Microsoft Office 12 Sessions
Logged: 04/05/2009 10:21:20 AM
Event ID: 7001
Level Error

Info From Office Diagnostics:
- System
- Provider
[ Name] Microsoft Office 12 Diagnostics
- EventID 209
[ Qualifiers] 0
Level 3
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2009-03-24T16:06:17.000Z
EventRecordID 161
Channel ODiag
Computer ****(name x'd out)
Security

EventData


Expected behaviour:
To run fairly seamlessly, as this seems to be something that happens and has
been happening for a couple of years.

 

[msnews.microsoft.com]

Open Outlook using the /cleanviews switch:

Start > Run > outlook.exe /cleanviews

Also, disable any integration that your AV software has with Outlook. This
may entail uninstalling and reinstalling. If you're using a Symantec
programme, check their website for a utility to completely remove the
application cleanly so you can reinstall (omitting the integration with
Outlook of course).

K. Orland

 

[Dluzional]

Open Outlook using the /cleanviews switch:

Start > Run > outlook.exe /cleanviews

Also, disable any integration that your AV software has with Outlook. This
may entail uninstalling and reinstalling. If you're using a Symantec
programme, check their website for a utility to completely remove the
application cleanly so you can reinstall (omitting the integration with
Outlook of course).

K. Orland

While outlook seem to load faster, and check mail faster using the /cleanviews
it still crashed...although lasting almost 3 times as long.

This is taken from the "Details" drop down box within the error dialogue

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6423.1000
Application Timestamp: 49b08185
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00043387
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Event Viewer:
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted
5459 seconds with 180 seconds of active time. This session ended with a
crash.

12:44:49
Event ID 7001
Level: Error

 

[Dluzional]

Still ongoing, same error....
As you are aware assuming you can read, the ntdll.dll seems to be the culprit.
So saying that,
Is there an older working version of ntdll.dll that I can try?
is this version of ntdll.dll not compatible with Vista?

Appreciate any help with this:
using the /cleanviews option works as said previous, about 3 times longer
before crash.

Same Error Details, Same Event info, with only change being time of being open

 

[K. Orland]

Have you tried running a system file check? SFC /scannow from a command
prompt.

 

[Dluzional]

Ran the SFC /scannow
WRP found corrupt files but was unable to fix some of them:
details in the CBS.log contained on the drive.

This log is HUGE, so if you tell me what i'm looking for (which you should
have done when you made the suggestion), then I can tell you what I'm seeing,
and you can then tell me how to fix them.

One would think that paying all this money for Office/outlook that it would
work, and that the "help desk" would at least provide a little more info as
to what the end user should be looking for when running something.

Would have saved both you and I a lot of time, if I was to know what to look
for and include it here..
As it is the file is way to big to post here, so if you need me to upload it
somewhere, tell me.