Outlook 2007 on Windows 7 - Crash


J

Jayawanth

Clean new Win 7 machine. office 2007 installed, updated to SP2 and moved old
..pst files to new machine.
Click on an email address, Add To Contacts, if it is an existing contact it
prompts for updating it and it crashes.
The usual error message - Outlook has stopped working ...

Does not occur always. I am wondering if it is occuring only with contacts
imported from existing hotmail account on the web. Difficult to pin this
aspect down.
- Jayawanth
 
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B

Brian Tillman [MVP-Outlook]

Clean new Win 7 machine. office 2007 installed, updated to SP2 and moved
old
.pst files to new machine.
Click on an email address, Add To Contacts, if it is an existing contact it
prompts for updating it and it crashes.
The usual error message - Outlook has stopped working ...

Does not occur always. I am wondering if it is occuring only with contacts
imported from existing hotmail account on the web. Difficult to pin this
aspect down.

How did you migrate your old data to the new machine and reconnect it with
Outlook?
 
D

Dan

You may want to try using the export tool on the old, then copy the file to
the new and use import. I have found that reconnecting to copied pst files
is not as reliable as using the export and import features built in outlook.
The export/import is slower but more reliable in my opinion.
 
B

Brian Tillman [MVP-Outlook]

You may want to try using the export tool on the old, then copy the file to
the new and use import. I have found that reconnecting to copied pst files
is not as reliable as using the export and import features built in outlook.
The export/import is slower but more reliable in my opinion.

Importing and exporting ALWAYS loses data. Copying is 100% reliable.
 
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R

Russ Valentine

In fact, the opposite is true.
--
Russ Valentine
Dan said:
You may want to try using the export tool on the old, then copy the file
to
the new and use import. I have found that reconnecting to copied pst
files
is not as reliable as using the export and import features built in
outlook.
The export/import is slower but more reliable in my opinion.
 

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