Outlook 2007 over POP3 - duplicate emails on one ISP connection

Discussion in 'Outlook General' started by NY, Sep 21, 2013.

  1. NY

    NY Guest

    My wife's laptop (Windows 7, Outlook 2007 receiving email over POP3)
    normally received email fine: it receives one and only one copy of each
    message. However when she is connected over one particular ISP's connection
    (in a holiday cottage) Outlook downloads every email on the POP server, even
    though she has already received the majority of them.

    She has got "leave a copy of emails on server for n days" enabled so reading
    emails on her laptop doesn't delete them form the server and prevent them
    being downloaded on her main desktop PC.

    I tried turning on POP3 logging (http://support.microsoft.com/kb/300479) but
    this seemed to make Outlook behave OK which is frustrating because I was
    hoping to see evidence of why Outlook was getting multiple copies and
    compare it with a log on my laptop which uses Windows Live Mail and does not
    have any problems with duplicates.

    Frustrating that turning on logging to investigate the problem seems to cure
    the problem! We're going to leave logging enabled since it seems to be a
    workaround, but I wondered if anyone had seem a similar problem - duplicate
    emails only when connected to one specific ISP.

    Why is it always Outlook that experiences all these problems with duplicate
    messages, messages not reliably sending or reliably receiving: I provide PC
    support and 9 times out of 10 if people have these problems it will be if
    they are using Outlook as a client and isn't reproduceable with Outlook
    Express, Windows Mail, Windows Live Mail or Thunderbird.

    The ISP, according to speedtest.net, is BT. Could it be significant that
    access is via a captive logon: a password free WiFi connection which then
    prompts you to log on in a browser session using a user ID and password
    which are allocated by the owners of the holiday cottage.
     
    NY, Sep 21, 2013
    #1
    1. Advertisements

Want to reply to this thread or ask your own question?

It takes just 2 minutes to sign up (and it's free!). Just click the sign up button to choose a username and then you can ask your own questions on the forum.
Similar Threads
  1. Mike BRYAN
    Replies:
    1
    Views:
    107
    Brian Tillman
    Jan 16, 2004
  2. Aaron H

    Outlook 2002 - POP3 Duplicate Emails

    Aaron H, Apr 21, 2004, in forum: Outlook General
    Replies:
    0
    Views:
    146
    Aaron H
    Apr 21, 2004
  3. Kane

    Outlook 2003 drops connection to ISP

    Kane, Jul 7, 2004, in forum: Outlook General
    Replies:
    5
    Views:
    160
    Russ Valentine [MVP-Outlook]
    Jul 9, 2004
  4. jesse
    Replies:
    1
    Views:
    171
    Lanwench [MVP - Exchange]
    Aug 7, 2004
  5. GweeDo767

    Duplicate emails via POP3 in Outlook 2002

    GweeDo767, Feb 21, 2005, in forum: Outlook General
    Replies:
    0
    Views:
    99
    GweeDo767
    Feb 21, 2005
  6. goinbatty
    Replies:
    1
    Views:
    292
  7. DRA

    New RR ISP and Business POP3 Not Working

    DRA, Nov 5, 2006, in forum: Outlook General
    Replies:
    0
    Views:
    89
  8. Robert Gordon
    Replies:
    1
    Views:
    189
    Brian Tillman
    Nov 29, 2007
Loading...