Outlook 2007 pst problem, Scanpst.exe won't work

[Rock Bolderstone]

My outlook database suddenly became inaccessible, and the error message
recommended I run the Inbox repair tool. After finally finding scanpst, I
ran it (it took about 1 hour). The problem was not fixed. I got an new
error message: "Outlook.pst is in use and cannot be accessed..."

{When I could not find scanpst, I found a 3rd party product called Stelllar
Pheonix, ran the "free" download, then ran the solution, and was steamed to
find it only recovered the message headers before forcing you to buy the
product, which I did. Maddeningly, the program would not authenticate
online, forcing me through a convoluted manual registration that ultimately
required that I send a fax oversees. After I finally found scanpst, I ran
it and got the "in use" message. I then deleted Stellar and the "outlook
recovered pst" file it created during the demo version run. I plan to charge
back my Stellar purchase.]

Things I have tried since finding scanpst thus far:

-renewed Norton and ran scan, no viruses or problems
-ran scanpst again, twice
-defragmented hard drive
-compressed pst file
-ran scan pst again
-latest run of scanpst said "no errors found"
-restarted and rebooted 5-6 times

My pst file is large. 4.06 GB. Compression reduced its size on disk to
2.85 GB. I set up a new Personal Folders pst file and am now able to send
and receive email. However, I am not able to properly access old email,
reply to things that need replying to, can't use datebook, can't use address
book, etc.

Can anyone out there help me?

 

[DL]

Create a new mail Profile (Control Panel, Mail applet) add the new pst you
created and your accounts (do not copy)
Test the accounts.
Re run scanpst on your old pst, if it reports no errors, then in Outlook
open this pst and check that you have access to data and that outlook
functions
If scanpst reports no err's but outlook gives problems once this pst is
added, close outlook, reboot
Start outlook using the safe switch
Run
Outlook.exe /safe (note space between exe /)

 

[Rock Bolderstone]

Thanks DL. I followed your procedures and still had problems. I ran
Outlook.ex /safe and got "cannot access extend.dat," followed by a message
that Outlook.pst had errors.

Do I need to reinstall Outlook? Or...?

Thanks,

Create a new mail Profile (Control Panel, Mail applet) add the new pst you
created and your accounts (do not copy)
Test the accounts.
Re run scanpst on your old pst, if it reports no errors, then in Outlook
open this pst and check that you have access to data and that outlook
functions
If scanpst reports no err's but outlook gives problems once this pst is
added, close outlook, reboot
Start outlook using the safe switch
Run
Outlook.exe /safe (note space between exe /)

My outlook database suddenly became inaccessible, and the error message
recommended I run the Inbox repair tool. After finally finding scanpst, I
ran it (it took about 1 hour). The problem was not fixed. I got an new
error message: "Outlook.pst is in use and cannot be accessed..."

{When I could not find scanpst, I found a 3rd party product called
Stelllar
Pheonix, ran the "free" download, then ran the solution, and was steamed
to
find it only recovered the message headers before forcing you to buy the
product, which I did. Maddeningly, the program would not authenticate
online, forcing me through a convoluted manual registration that
ultimately
required that I send a fax oversees. After I finally found scanpst, I
ran
it and got the "in use" message. I then deleted Stellar and the "outlook
recovered pst" file it created during the demo version run. I plan to
charge
back my Stellar purchase.]

Things I have tried since finding scanpst thus far:

-renewed Norton and ran scan, no viruses or problems
-ran scanpst again, twice
-defragmented hard drive
-compressed pst file
-ran scan pst again
-latest run of scanpst said "no errors found"
-restarted and rebooted 5-6 times

My pst file is large. 4.06 GB. Compression reduced its size on disk to
2.85 GB. I set up a new Personal Folders pst file and am now able to send
and receive email. However, I am not able to properly access old email,
reply to things that need replying to, can't use datebook, can't use
address
book, etc.

Can anyone out there help me?

 

[DL]

Having started Outlook with the new Profile and only the new pst connected
I'm assuming it functioned OK
Did you then run scanpst.exe on the old data file & did that complete
without errors? - before you attempted to open that pst file.

PS Reinstalling Outlook has no impact on either the Profile or a corrupt
data file, so that aint going to help

Thanks DL. I followed your procedures and still had problems. I ran
Outlook.ex /safe and got "cannot access extend.dat," followed by a message
that Outlook.pst had errors.

Do I need to reinstall Outlook? Or...?

Thanks,

Create a new mail Profile (Control Panel, Mail applet) add the new pst
you
created and your accounts (do not copy)
Test the accounts.
Re run scanpst on your old pst, if it reports no errors, then in Outlook
open this pst and check that you have access to data and that outlook
functions
If scanpst reports no err's but outlook gives problems once this pst is
added, close outlook, reboot
Start outlook using the safe switch
Run
Outlook.exe /safe (note space between exe /)

My outlook database suddenly became inaccessible, and the error message
recommended I run the Inbox repair tool. After finally finding
scanpst, I
ran it (it took about 1 hour). The problem was not fixed. I got an
new
error message: "Outlook.pst is in use and cannot be accessed..."

{When I could not find scanpst, I found a 3rd party product called
Stelllar
Pheonix, ran the "free" download, then ran the solution, and was
steamed
to
find it only recovered the message headers before forcing you to buy
the
product, which I did. Maddeningly, the program would not authenticate
online, forcing me through a convoluted manual registration that
ultimately
required that I send a fax oversees. After I finally found scanpst, I
ran
it and got the "in use" message. I then deleted Stellar and the
"outlook
recovered pst" file it created during the demo version run. I plan to
charge
back my Stellar purchase.]

Things I have tried since finding scanpst thus far:

-renewed Norton and ran scan, no viruses or problems
-ran scanpst again, twice
-defragmented hard drive
-compressed pst file
-ran scan pst again
-latest run of scanpst said "no errors found"
-restarted and rebooted 5-6 times

My pst file is large. 4.06 GB. Compression reduced its size on disk
to
2.85 GB. I set up a new Personal Folders pst file and am now able to
send
and receive email. However, I am not able to properly access old
email,
reply to things that need replying to, can't use datebook, can't use
address
book, etc.

Can anyone out there help me?